1. Non-Compete Clause: Restrictions on working with competing clients, used when VA has access to sensitive business information

2. Service Level Agreement: Specific performance metrics and standards, used for more complex VA relationships

3. Substitute VA Provision: Terms for providing a substitute VA if needed, used when continuity of service is crucial

4. Insurance Requirements: Professional liability insurance requirements, used for VAs handling sensitive tasks or financial matters

5. Emergency Protocol: Procedures for handling urgent requests outside normal hours, used for time-sensitive services

6. Training and Onboarding: Terms for initial training period and knowledge transfer, used for complex client systems

7. Client's Obligations: Specific client responsibilities, used when significant client input or resources are required

1. Schedule 1 - Detailed Service Description: Comprehensive list of specific tasks, responsibilities, and deliverables

2. Schedule 2 - Rate Card: Detailed breakdown of rates for different types of services and additional charges

3. Schedule 3 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

4. Schedule 4 - Approved Software and Tools: List of approved software, platforms, and tools to be used

5. Appendix A - Communication Protocols: Detailed procedures for routine and emergency communications

6. Appendix B - Reporting Templates: Standard templates for regular reports and time tracking

7. Appendix C - Security Protocols: Specific security requirements and procedures for handling sensitive information