The Shared Services Agreement is essential for organizations looking to centralize and optimize their support functions under Dutch law. It is particularly relevant for corporate groups establishing service centers or consolidating back-office operations. The agreement provides a comprehensive framework for service delivery, covering crucial aspects such as service scope, performance standards, cost allocation, governance, and compliance requirements. It addresses key Dutch legal considerations including GDPR compliance, employment regulations, and competition law. This document is commonly used when companies want to achieve economies of scale, standardize processes, and improve service quality through a dedicated shared services entity. The agreement ensures clear accountability, transparent pricing, and effective governance while maintaining flexibility for service evolution.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of the service provider and recipient(s), including full legal names and registered addresses
2. Background: Context of the agreement, relationship between parties, and purpose of the shared services arrangement
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Services Scope: Detailed description of services to be provided, including service levels and delivery requirements
5. Term and Renewal: Duration of the agreement, including start date and renewal provisions
6. Charges and Payment: Pricing structure, payment terms, invoicing procedures, and cost allocation methodology
7. Service Levels: Performance standards, KPIs, measurement methods, and reporting requirements
8. Governance and Management: Management structure, reporting lines, escalation procedures, and meeting frameworks
9. Data Protection and Security: GDPR compliance, data handling requirements, and security standards
10. Intellectual Property Rights: Ownership and usage rights of IP created or used in service delivery
11. Confidentiality: Protection of confidential information and trade secrets
12. Liability and Indemnification: Limitations of liability, indemnification obligations, and insurance requirements
13. Force Majeure: Provisions for handling events beyond reasonable control
14. Termination: Termination rights, notice periods, and consequences of termination
15. Exit Management: Procedures for service transition upon termination
16. General Provisions: Standard legal provisions including notices, amendments, governing law, and jurisdiction
1. Personnel and Employment: Include when services involve staff transfers, secondments, or dedicated personnel
2. Technology and Systems: Include when services involve significant IT components or system access
3. Business Continuity: Include for critical services requiring disaster recovery planning
4. Regulatory Compliance: Include for heavily regulated industries or services
5. Environmental Requirements: Include when services have environmental impact or sustainability requirements
6. Change Management: Include when services require frequent modifications or updates
7. Audit Rights: Include when regular auditing of services or compliance is required
8. Parent Company Guarantee: Include when financial security from a parent company is required
1. Schedule 1 - Services Description: Detailed breakdown of all services, including scope, deliverables, and exclusions
2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, performance metrics, and measurement methodologies
3. Schedule 3 - Charges: Detailed pricing structure, cost allocation, and charging mechanisms
4. Schedule 4 - Governance Procedures: Detailed governance framework, including meeting schedules and reporting templates
5. Schedule 5 - Personnel: Key personnel, roles and responsibilities, and any TUPE implications
6. Schedule 6 - Technical Requirements: Systems, software, and technical specifications
7. Schedule 7 - Security Requirements: Security protocols, access controls, and data protection measures
8. Schedule 8 - Exit Plan: Detailed transition out procedures and requirements
9. Appendix A - Form of Change Order: Template for documenting and approving changes to services
10. Appendix B - Report Templates: Standard templates for regular service reporting
Relevant legal definitions
Affiliate
Agreement
Annual Budget
Applicable Law
Business Day
Charges
Commencement Date
Confidential Information
Control
Data Protection Laws
Effective Date
Exit Plan
Force Majeure Event
Good Industry Practice
Governance Body
Group
Initial Term
Intellectual Property Rights
Key Personnel
KPIs
Material Breach
Operating Level Agreement
Parent Company
Performance Credits
Personal Data
Personnel
Provider
Recipient
Renewal Term
Representatives
Schedule
Service Credits
Service Hours
Service Levels
Services
Shared Service Center
Staff
Standard Operating Procedures
Steering Committee
Sub-contractor
Support Services
Term
Termination Date
Third Party
Transition Period
VAT
Working Hours
Change Control Procedure
Dispute Resolution Procedure
Emergency
Escalation Procedure
Implementation Plan
Quality Standards
Regulatory Requirements
Service Delivery Location
Service Failure
Systems
Agreement
Annual Budget
Applicable Law
Business Day
Charges
Commencement Date
Confidential Information
Control
Data Protection Laws
Effective Date
Exit Plan
Force Majeure Event
Good Industry Practice
Governance Body
Group
Initial Term
Intellectual Property Rights
Key Personnel
KPIs
Material Breach
Operating Level Agreement
Parent Company
Performance Credits
Personal Data
Personnel
Provider
Recipient
Renewal Term
Representatives
Schedule
Service Credits
Service Hours
Service Levels
Services
Shared Service Center
Staff
Standard Operating Procedures
Steering Committee
Sub-contractor
Support Services
Term
Termination Date
Third Party
Transition Period
VAT
Working Hours
Change Control Procedure
Dispute Resolution Procedure
Emergency
Escalation Procedure
Implementation Plan
Quality Standards
Regulatory Requirements
Service Delivery Location
Service Failure
Systems
Clauses
Services Scope
Service Levels
Charges and Payment
Term and Duration
Governance
Performance Monitoring
Data Protection
Confidentiality
Intellectual Property
Personnel and Employment
Subcontracting
Audit Rights
Compliance with Laws
Force Majeure
Liability and Indemnification
Insurance
Termination
Exit Management
Change Control
Dispute Resolution
Assignment and Transfer
Anti-Corruption
Competition Law
Tax
Notice Requirements
Entire Agreement
Severability
Amendments
Third Party Rights
Governing Law and Jurisdiction
Business Continuity
Security Requirements
Quality Assurance
Reporting Requirements
Cost Allocation
Resource Management
Technology and Systems Access
Warranties and Representations
Environmental Compliance
Health and Safety
Records and Documentation
Relationship Management
Service Levels
Charges and Payment
Term and Duration
Governance
Performance Monitoring
Data Protection
Confidentiality
Intellectual Property
Personnel and Employment
Subcontracting
Audit Rights
Compliance with Laws
Force Majeure
Liability and Indemnification
Insurance
Termination
Exit Management
Change Control
Dispute Resolution
Assignment and Transfer
Anti-Corruption
Competition Law
Tax
Notice Requirements
Entire Agreement
Severability
Amendments
Third Party Rights
Governing Law and Jurisdiction
Business Continuity
Security Requirements
Quality Assurance
Reporting Requirements
Cost Allocation
Resource Management
Technology and Systems Access
Warranties and Representations
Environmental Compliance
Health and Safety
Records and Documentation
Relationship Management
Relevant Industries
Financial Services
Manufacturing
Technology
Healthcare
Retail
Energy
Telecommunications
Professional Services
Insurance
Real Estate
Logistics
Pharmaceuticals
Consumer Goods
Automotive
Relevant Teams
Legal
Finance
Operations
Procurement
Human Resources
Information Technology
Compliance
Commercial
Risk Management
Shared Services
Corporate Services
Business Development
Strategy
Administrative Services
Relevant Roles
Chief Financial Officer
Head of Shared Services
Legal Director
Operations Director
Service Delivery Manager
Procurement Manager
HR Director
IT Director
Commercial Director
Compliance Officer
Finance Manager
Business Unit Head
Contract Manager
General Counsel
Chief Operating Officer
Find the exact document you need
Contract For House (Construction)
A Dutch law-governed agreement for residential property construction, outlining contractor and owner obligations, construction specifications, and regulatory compliance requirements.
find out more
Website Agreement Contract
A Dutch law-governed agreement establishing terms and conditions for website usage, ensuring compliance with Dutch and EU regulations.
find out more
Distance Contract
A Dutch law-compliant contract for remote selling transactions, incorporating essential consumer protection provisions and distance selling regulations.
find out more
Client Confidentiality Policy
Dutch law-compliant policy document establishing guidelines and procedures for maintaining client confidentiality, aligned with GDPR and local privacy requirements.
find out more
Labor Agreement
A Dutch-law governed employment contract establishing the terms and conditions of employment between employer and employee.
find out more
Design Agreement
A Dutch law-governed agreement establishing terms and conditions for professional design services, including scope, deliverables, IP rights, and payment terms.
find out more
Client Agreement Form
A Dutch law-governed agreement establishing terms and conditions between service providers and their clients, ensuring legal compliance and mutual protection.
find out more
IT Service Level Agreement
A Dutch law-governed agreement defining IT service delivery parameters, performance standards, and operational requirements between service provider and client.
find out more
Bartender Contract
A Dutch law-compliant employment contract for bartenders, covering essential terms and hospitality industry requirements.
find out more
Reservation Contract
A Dutch law-governed agreement establishing terms and conditions for reserving an item, property, service, or right for future purchase or use.
find out more
Public Service Agreement
A Dutch law-governed agreement for public service delivery between government entities and service providers, complying with Dutch and EU procurement regulations.
find out more
Operation And Maintenance Contract
Dutch law-governed Operation and Maintenance Contract template for establishing maintenance service arrangements and operational responsibilities.
find out more
Framework Contract In Procurement
A Dutch law-governed framework agreement establishing terms and conditions for recurring procurement of goods or services between a contracting authority and supplier(s).
find out more
Facility Letter
A Dutch law-governed document issued by a financial institution setting out the terms and conditions of a credit facility, serving as a binding agreement once accepted.
find out more
Exclusive Buyer Brokerage Agreement
A Dutch law-governed agreement establishing exclusive representation rights between a real estate broker and property buyer, defining services and obligations.
find out more
Enterprise Subscription Agreement
Dutch law-governed agreement for enterprise-level subscription services, covering service delivery, performance standards, and compliance requirements.
find out more
Development Services Agreement
Dutch law-governed agreement establishing terms for development services delivery, including project scope, IP rights, and GDPR compliance.
find out more
Customer Protection Agreement
A Dutch law-governed agreement outlining consumer protection measures and rights in business-to-consumer relationships, ensuring compliance with Dutch and EU regulations.
find out more
Clearing Agreement
Dutch law-governed agreement establishing clearing service terms between a central counterparty and clearing member, incorporating Dutch and EU regulatory requirements.
find out more
Admission Agreement
A Dutch law-governed agreement between an educational institution and prospective student establishing admission and enrollment terms.
find out more
Administrative Contract
A Dutch law administrative agreement between public authorities and other parties, governed by the General Administrative Law Act (Awb) and related administrative regulations.
find out more
Transfer Contract
A Dutch law-governed agreement that formalizes the transfer of assets, rights, or property between parties, ensuring legal compliance and clear transfer terms.
find out more
Shared Services Agreement
Dutch law-governed agreement establishing shared services arrangement between entities, defining service scope, levels, pricing, and governance.
find out more
Installation Agreement
Dutch law-governed agreement setting terms and conditions for equipment or system installation projects, including technical specifications, responsibilities, and warranties.
find out more
Payment Settlement Agreement
A Dutch law-governed agreement establishing terms and conditions for settling financial obligations between parties, including payment schedule and mutual obligations.
find out more
Dispatcher Agreement
A Dutch law-governed agreement establishing terms and conditions for dispatch services, including operational procedures and regulatory compliance requirements.
find out more
Staffing Agreement
Dutch law-governed agreement for temporary staffing services between staffing agencies and client companies, ensuring compliance with Dutch employment legislation.
find out more
Personal Services Contract
A Dutch law-governed Personal Services Contract for engaging independent contractors, ensuring compliance with Dutch employment and tax regulations.
find out more
Staff Contract
A Dutch law-governed employment agreement establishing terms and conditions between employer and employee in the Netherlands.
find out more
Volunteer Agreement
A Dutch law-governed agreement establishing the relationship between an organization and a volunteer, outlining mutual rights and responsibilities.
find out more
Data Processing Agreement
A Dutch law-governed agreement establishing terms for personal data processing under GDPR, defining controller-processor obligations and compliance requirements.
find out more
Graphic Design Contract
A Dutch law-governed agreement establishing terms between graphic designers and clients, covering project scope, deliverables, and intellectual property rights.
find out more
Guarantee Contract
A Dutch law-governed contract where a guarantor agrees to fulfill another party's obligations to a creditor, subject to the Dutch Civil Code requirements.
find out more
Company Contract Agreement
A Dutch law-governed agreement establishing formal business relationships between companies, setting out terms and conditions for commercial cooperation.
find out more
Web Design Contract
A Dutch law-governed agreement between a web designer and client establishing terms for website design services and deliverables.
find out more
House Rental Lease
Dutch residential lease agreement establishing terms and conditions for property rental under Netherlands law.
find out more
House Rental Form
Dutch residential rental agreement template compliant with Netherlands housing law, establishing terms between landlord and tenant.
find out more
Equipment Rental Form
A Dutch law-governed agreement establishing terms and conditions for equipment rental between lessor and lessee, including rental terms, maintenance responsibilities, and liability provisions.
find out more
Design Services Agreement
A Dutch law-governed agreement setting out terms for professional design services, including scope, deliverables, IP rights, and payment terms.
find out more
Transport Agreement
Dutch law-governed agreement setting out terms and conditions for transport services, ensuring compliance with national and EU transport regulations.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)