1. Change Management: Include when services are complex or likely to require frequent modifications

2. Business Continuity: Add for critical services requiring disaster recovery and continuity planning

3. Staff and Resource Management: Include when staff transfers or shared resources are involved

4. Compliance and Audit Rights: Add for regulated industries or when regular audits are required

5. Security Requirements: Include when handling sensitive data or accessing secure systems

6. Environmental Compliance: Add when services have environmental impacts or requirements

7. Third-Party Rights: Include when services involve or affect third parties

8. Anti-Bribery and Corruption: Add for international services or high-risk jurisdictions

1. Schedule 1 - Service Descriptions: Detailed specifications of each service to be provided

2. Schedule 2 - Service Levels: Specific performance metrics, KPIs, and measurement methods

3. Schedule 3 - Charges: Detailed pricing, cost allocation, and charging mechanisms

4. Schedule 4 - Governance Procedures: Detailed governance structure, meeting schedules, and escalation procedures

5. Schedule 5 - Technical Requirements: Technical specifications, systems access, and infrastructure requirements

6. Schedule 6 - Security and Data Protection: Detailed security protocols and data handling procedures

7. Schedule 7 - Business Continuity Plan: Detailed continuity and disaster recovery procedures

8. Schedule 8 - Exit Plan: Detailed transition and handover procedures

9. Schedule 9 - Key Personnel: Lists key staff and their roles/responsibilities

10. Schedule 10 - Form of Change Request: Template and process for requesting service changes