1. Social Return: Requirements for social return on investment, used when the public authority requires specific social value commitments

2. Innovation and Improvement: Provisions for service innovation and continuous improvement, included for long-term or complex services

3. Emergency Response: Emergency service provisions, included for critical public services

4. Environmental Requirements: Specific environmental standards and sustainability requirements, included when environmental impact is relevant

5. Subcontracting: Rules for subcontracting, included when subcontractors are likely to be used

6. Asset Transfer: Provisions for transfer of assets, included when physical assets are part of the service

7. Security Requirements: Special security measures, included for sensitive public services

8. Exit Management: Detailed exit arrangements, included for complex services requiring transition planning

1. Service Specification: Detailed technical specifications of the services to be provided

2. Performance Indicators: Detailed KPIs and measurement methodologies

3. Pricing Schedule: Detailed pricing structure, including any variable elements

4. Staff and Key Personnel: Details of key staff positions and required qualifications

5. Processing Agreement: GDPR-compliant data processing terms and conditions

6. Service Levels: Detailed service levels and response times

7. Governance and Reporting: Detailed governance structure and reporting requirements

8. Implementation Plan: Timeline and milestones for service implementation

9. Contract Management Protocol: Procedures for contract management and administration

10. Exit Plan Template: Template for developing the exit management plan