1. Transition Services: Required when services are being transferred from another provider or internal team

2. Business Continuity: Detailed disaster recovery procedures, needed for critical business processes

3. Innovation and Continuous Improvement: Framework for service improvements and technological updates, relevant for long-term contracts

4. Compliance with Industry Standards: Required when services must meet specific industry regulations or standards

5. Intellectual Property Rights: Needed when services involve creation or use of intellectual property

6. Exit Management: Detailed procedures for service transition at contract end, important for complex services

7. Environmental and Social Responsibility: Required when parties have specific ESG commitments or requirements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment calculations

4. Schedule 4 - Governance Procedures: Detailed procedures for meetings, reporting, and escalations

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

6. Schedule 6 - Security Requirements: Detailed security protocols and compliance requirements

7. Schedule 7 - Staff and Key Personnel: Key roles, qualifications, and personnel requirements

8. Appendix A - Performance Report Templates: Standard formats for service level reporting

9. Appendix B - Contact Details: Key contacts and escalation matrices for both parties