1. Transition Services: Detailed transition or implementation plan, used when initial setup phase is required

2. Business Continuity: Disaster recovery and business continuity requirements, essential for critical business processes

3. Compliance with Industry Standards: Specific industry compliance requirements, needed for regulated industries

4. Intellectual Property Rights: Detailed IP provisions, necessary when service involves creation or use of intellectual property

5. Change Management: Procedures for implementing changes to services or service levels, useful for long-term or complex agreements

6. Exit Management: Detailed exit plan and knowledge transfer requirements, important for complex service arrangements

7. Subcontracting: Rules and restrictions regarding subcontracting, needed when subcontractors may be involved

8. Environmental Requirements: Environmental compliance and sustainability requirements, relevant for environmentally sensitive operations

1. Service Description Schedule: Detailed technical specifications of all services to be provided

2. Service Level Metrics: Detailed KPIs, measurement methodologies, and reporting requirements

3. Pricing and Payment Schedule: Detailed pricing structure, payment calculations, and rate cards

4. Governance Procedures: Detailed procedures for steering committees, escalation protocols, and reporting

5. Technical Requirements: IT infrastructure, security requirements, and technical specifications

6. RACI Matrix: Detailed responsibility assignment matrix for all service components

7. Data Processing Agreement: GDPR-compliant data processing terms and procedures

8. Business Continuity Plan: Detailed disaster recovery and business continuity procedures

9. Contact Details: Key personnel and escalation contacts for both parties

10. Required Reports: Templates and specifications for all required reporting