Document background
This Service Level Agreement In BPO is designed for use in the Saudi Arabian market where organizations seek to outsource specific business processes while maintaining compliance with local laws and regulations. The document is particularly relevant in cases where companies are establishing or managing ongoing BPO relationships that require clear performance metrics, service standards, and operational guidelines. It addresses key considerations under Saudi law, including data protection requirements, Saudization policies, and Sharia compliance. The agreement is structured to provide comprehensive coverage of service specifications, performance measurements, governance frameworks, and risk allocation, while incorporating specific provisions required by Saudi regulatory authorities. It is commonly used in both domestic and international outsourcing arrangements where at least one party operates within Saudi Arabia.
