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1. Parties: Identification of the logistics service provider and the customer, including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the logistics services to be provided, including transportation, warehousing, and any value-added services
5. Service Levels: Performance standards, KPIs, and measurement methods
6. Operational Procedures: Day-to-day operational requirements, including ordering process, delivery schedules, and communication protocols
7. Charges and Payment: Pricing structure, payment terms, invoicing procedures, and any additional costs
8. Term and Termination: Duration of the agreement, renewal provisions, and termination rights
9. Liability and Insurance: Allocation of risks, limitation of liability, and insurance requirements
10. Force Majeure: Events constituting force majeure and consequences
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: GDPR compliance and data handling requirements
13. Governing Law and Jurisdiction: Specification of Dutch law as governing law and jurisdiction for disputes
14. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
1. Customs and Import/Export: Include when services involve international transportation or cross-border movement of goods
2. Dangerous Goods: Include when the logistics services involve handling of hazardous materials
3. IT Systems Integration: Include when parties need to integrate their IT systems for order management and tracking
4. Sustainability Requirements: Include when parties agree to specific environmental standards or green logistics initiatives
5. Staff Transfer Provisions: Include when the agreement involves transfer of employees under TUPE regulations
6. Volume Commitments: Include when customer commits to minimum volumes or provider commits to capacity
7. Value Added Services: Include when provider offers additional services like packaging, labeling, or assembly
8. Disaster Recovery: Include when continuity of service is critical and specific recovery procedures are needed
1. Schedule 1 - Service Specifications: Detailed technical specifications of all logistics services
2. Schedule 2 - Pricing Schedule: Detailed breakdown of all charges, rates, and pricing mechanisms
3. Schedule 3 - Service Level Agreement: Detailed KPIs, measurement methods, and performance penalties/bonuses
4. Schedule 4 - Operational Manual: Detailed procedures for day-to-day operations
5. Schedule 5 - IT Requirements: Technical specifications for IT systems and interfaces
6. Schedule 6 - Insurance Requirements: Detailed insurance coverage requirements and minimum limits
7. Appendix A - Contact Details: Key contacts and escalation procedures
8. Appendix B - Warehouse Locations: List of warehouses and delivery points
9. Appendix C - Equipment Specifications: Details of vehicles, handling equipment, and other assets
10. Appendix D - Forms and Templates: Standard operational forms and reporting templates
Applicable Laws
Business Day
Charges
Commencement Date
Confidential Information
Consignment
Customer
Customer Materials
Dangerous Goods
Delivery
Delivery Location
Delivery Note
Equipment
Force Majeure Event
Good Industry Practice
Goods
Initial Term
Insurance Requirements
Intellectual Property Rights
KPIs
Logistics Services
Loss
Operating Procedures
Order
Performance Standards
Personnel
Quality Standards
Related Agreements
Renewal Period
Reports
Service Levels
Service Provider
Sites
Special Instructions
Specifications
Storage Facilities
Subcontractor
Term
Territory
Transportation Services
Value Added Services
Warehouse
Warehouse Management System
Working Hours
Background
Definitions
Services Scope
Service Levels
Performance Standards
Operational Requirements
Equipment and Facilities
Personnel
Subcontracting
Charges
Payment Terms
Invoicing
Volume Commitments
Customs and Export Control
Transportation Requirements
Warehousing Requirements
Quality Control
Health and Safety
Insurance
Liability
Indemnification
Force Majeure
Term
Termination
Exit Management
Intellectual Property
Confidentiality
Data Protection
Information Security
Audit Rights
Compliance with Laws
Anti-Corruption
Environmental Requirements
Dispute Resolution
Governing Law
Assignment
Notices
Entire Agreement
Amendments
Severability
Third Party Rights
Counterparts
Manufacturing
Retail
E-commerce
Food and Beverage
Pharmaceuticals
Automotive
Electronics
Fashion and Apparel
Chemical Industry
Fast-Moving Consumer Goods (FMCG)
Industrial Equipment
Agriculture
Construction Materials
Healthcare
Legal
Supply Chain
Operations
Procurement
Commercial
Risk Management
Compliance
Logistics
Contract Management
Business Development
Finance
Supply Chain Manager
Logistics Director
Operations Manager
Procurement Manager
Contract Manager
Legal Counsel
Commercial Director
Transportation Manager
Warehouse Manager
Business Development Manager
Risk Manager
Compliance Officer
Chief Operations Officer
Supply Chain Analyst
Logistics Coordinator
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