1. Data Protection and Confidentiality: Detailed provisions for handling sensitive data and confidential information, required if dealing with sensitive customer or business data

2. Business Continuity and Disaster Recovery: Procedures for maintaining service during disruptions, recommended for critical supply chain operations

3. Environmental Compliance: Environmental standards and requirements, necessary if operations have environmental impact

4. Customs and International Trade: Provisions for international shipping and customs compliance, required for cross-border operations

5. Technology and Systems Integration: Requirements for IT systems integration and technology standards, needed if service involves technological components

6. Staff and Training Requirements: Specific staffing levels, qualifications, and training requirements, important for specialized operations

7. Security Requirements: Physical and information security requirements, crucial for high-value or sensitive goods

8. Change Management: Procedures for implementing changes to services or requirements, recommended for complex operations

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Pricing and Fee Structure: Detailed breakdown of fees, charges, and payment calculations

3. Schedule 3 - Operating Procedures: Step-by-step operational procedures and workflows

4. Schedule 4 - Contact Details and Escalation Matrix: Key personnel contact information and escalation procedures

5. Schedule 5 - Reporting Templates: Standard formats for performance reports and other required documentation

6. Schedule 6 - Service Credit Calculation: Methods for calculating service credits or penalties for performance failures

7. Appendix A - Technical Requirements: Detailed technical specifications and requirements

8. Appendix B - Quality Standards and Compliance Checklist: Specific quality standards and compliance requirements

9. Appendix C - Insurance Requirements: Detailed insurance coverage requirements and minimum limits