1. Value-Added Services: Details of additional services like packaging, labeling, or distribution (include if these services are part of the agreement)

2. Disaster Recovery: Procedures and responsibilities in case of natural disasters or major disruptions (include for high-value or critical storage)

3. Environmental Compliance: Specific environmental requirements and compliance procedures (include if storing environmentally sensitive materials)

4. Technology Integration: Details of warehouse management systems and client integration (include if using integrated software systems)

5. Staff Training and Certification: Specific requirements for staff qualifications and training (include for specialized storage requirements)

6. Quality Control Procedures: Detailed quality management processes (include for regulated products or high-value items)

7. Customs and Export Compliance: Procedures for handling international goods (include if dealing with import/export items)

1. Schedule A - Performance Metrics: Detailed KPIs, measurement methodologies, and target levels

2. Schedule B - Pricing Schedule: Detailed breakdown of all charges, fees, and rate calculations

3. Schedule C - Facility Specifications: Technical details of warehouse facilities, equipment, and storage areas

4. Schedule D - Operating Procedures: Detailed procedures for receiving, storage, handling, and dispatch

5. Schedule E - Service Credits and Penalties: Calculation and application of service credits for performance failures

6. Appendix 1 - Contact Details: List of key contacts and escalation matrices for both parties

7. Appendix 2 - Required Reports: Templates and specifications for all required performance and operational reports

8. Appendix 3 - Insurance Certificates: Copies of required insurance certificates and coverage details