The SLA Agency Agreement is essential for businesses operating in India who wish to establish a formal agency relationship with defined service standards and performance metrics. This document type is particularly valuable when companies need to outsource services while maintaining control over service quality and delivery standards. The agreement combines traditional agency principles under Indian law with modern service level agreement components, making it suitable for various business relationships where measurable performance standards are crucial. The SLA Agency framework includes comprehensive service specifications, performance metrics, reporting requirements, and remedial actions for service failures, while also addressing the fiduciary duties and obligations inherent in agency relationships. It's designed to comply with Indian contract law while providing flexibility to accommodate industry-specific requirements and service standards.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of the Principal and the Agent with their full legal names, registration details, and addresses
2. Background: Context of the agreement, brief description of the business relationship and purpose
3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement
4. Appointment and Scope: Formal appointment of the agent and detailed scope of services to be provided
5. Term and Renewal: Duration of the agreement, renewal terms, and notice periods
6. Service Levels: Detailed performance metrics, measurement criteria, and reporting requirements
7. Agent's Obligations: Comprehensive list of agent's duties, responsibilities, and performance standards
8. Principal's Obligations: Principal's responsibilities, including provision of information and support
9. Compensation: Fee structure, payment terms, and any performance-based incentives
10. Performance Reviews: Review process, frequency, and consequences of performance failures
11. Confidentiality: Protection of confidential information and trade secrets
12. Intellectual Property: Ownership and usage rights of IP created during service provision
13. Liability and Indemnification: Limitations of liability and mutual indemnification provisions
14. Termination: Grounds for termination, notice requirements, and post-termination obligations
15. Dispute Resolution: Process for resolving disputes, including arbitration procedures
16. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law
1. Non-Compete: Restrictions on agent's competitive activities, used when agent will have access to sensitive business information
2. Data Protection: Specific provisions for handling personal data, required when dealing with personal information
3. Insurance: Insurance requirements for the agent, important for high-risk services
4. Force Majeure: Provisions for unforeseeable circumstances, particularly relevant in critical service agreements
5. Compliance with Laws: Specific regulatory compliance requirements, necessary for regulated industries
6. Subcontracting: Terms for allowing or prohibiting subcontracting of services
7. Business Continuity: Disaster recovery and business continuity requirements, crucial for critical services
8. Training and Support: Requirements for staff training and support services, important for complex service delivery
1. Service Level Specifications: Detailed technical specifications of service levels, response times, and performance metrics
2. Fee Schedule: Detailed breakdown of fees, commission structures, and payment calculations
3. Territory Schedule: Definition of geographical or market territories covered by the agency
4. Reporting Templates: Standard formats for performance reporting and monitoring
5. Escalation Matrix: Contact details and procedures for issue escalation
6. Key Performance Indicators: Detailed metrics and measurement methodologies for performance evaluation
7. Standard Operating Procedures: Detailed procedures for service delivery and quality control
8. Compliance Checklist: List of regulatory and compliance requirements to be maintained
Relevant legal definitions
Agreement
Agent
Applicable Law
Business Day
Commencement Date
Confidential Information
Critical Service Level Failure
Deliverables
Effective Date
Force Majeure Event
Initial Term
Intellectual Property Rights
Key Performance Indicators (KPIs)
Material Breach
Measurement Period
Minimum Performance Standards
Notice
Performance Credits
Performance Reports
Principal
Principal Materials
Quality Standards
Renewal Term
Representatives
Response Time
Service Credits
Service Fees
Service Hours
Service Levels
Services
SLA Metrics
Subcontractor
Territory
Term
Termination Date
Third Party
Working Hours
Performance Bonus
Reporting Period
Resolution Time
Service Availability
Service Requirements
Software
Support Services
System
Uptime
User
Maintenance Window
Emergency Maintenance
Escalation Matrix
Acceptance Criteria
Agent
Applicable Law
Business Day
Commencement Date
Confidential Information
Critical Service Level Failure
Deliverables
Effective Date
Force Majeure Event
Initial Term
Intellectual Property Rights
Key Performance Indicators (KPIs)
Material Breach
Measurement Period
Minimum Performance Standards
Notice
Performance Credits
Performance Reports
Principal
Principal Materials
Quality Standards
Renewal Term
Representatives
Response Time
Service Credits
Service Fees
Service Hours
Service Levels
Services
SLA Metrics
Subcontractor
Territory
Term
Termination Date
Third Party
Working Hours
Performance Bonus
Reporting Period
Resolution Time
Service Availability
Service Requirements
Software
Support Services
System
Uptime
User
Maintenance Window
Emergency Maintenance
Escalation Matrix
Acceptance Criteria
Clauses
Agency Appointment
Scope of Authority
Service Levels
Performance Metrics
Reporting Requirements
Compensation
Commission Structure
Payment Terms
Territory Rights
Exclusivity
Confidentiality
Non-Compete
Non-Solicitation
Intellectual Property
Data Protection
Service Standards
Quality Control
Performance Review
Audit Rights
Compliance
Representations and Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Renewal
Termination
Post-Termination Obligations
Dispute Resolution
Governing Law
Notice Requirements
Assignment
Subcontracting
Insurance
Business Continuity
Service Credits
Escalation Procedures
Change Management
Training Requirements
Documentation
Record Keeping
Conflict of Interest
Remedial Actions
Amendment
Entire Agreement
Severability
Waiver
Third-Party Rights
Scope of Authority
Service Levels
Performance Metrics
Reporting Requirements
Compensation
Commission Structure
Payment Terms
Territory Rights
Exclusivity
Confidentiality
Non-Compete
Non-Solicitation
Intellectual Property
Data Protection
Service Standards
Quality Control
Performance Review
Audit Rights
Compliance
Representations and Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Renewal
Termination
Post-Termination Obligations
Dispute Resolution
Governing Law
Notice Requirements
Assignment
Subcontracting
Insurance
Business Continuity
Service Credits
Escalation Procedures
Change Management
Training Requirements
Documentation
Record Keeping
Conflict of Interest
Remedial Actions
Amendment
Entire Agreement
Severability
Waiver
Third-Party Rights
Relevant Industries
Information Technology
Business Process Outsourcing
Professional Services
Manufacturing
Telecommunications
Healthcare
Financial Services
Real Estate
Logistics and Supply Chain
Retail
Marketing and Advertising
Consulting Services
Relevant Teams
Legal
Operations
Procurement
Compliance
Quality Assurance
Risk Management
Commercial
Business Development
Vendor Management
Service Delivery
Account Management
Relevant Roles
Chief Executive Officer
Chief Operating Officer
Commercial Director
Procurement Manager
Legal Counsel
Contract Manager
Operations Manager
Service Delivery Manager
Account Manager
Compliance Officer
Business Development Manager
Quality Assurance Manager
Risk Manager
Vendor Relations Manager
Agency Relationship Manager
Find the exact document you need
Maintaining SLA
An Indian-law governed Service Level Agreement (SLA) Maintenance Contract defining service standards, maintenance obligations, and performance metrics between service provider and customer.
find out more
Network SLA Monitoring
An Indian law-governed agreement establishing network service level monitoring requirements and performance standards between service providers and clients.
find out more
Meeting SLA
An Indian law-governed Service Level Agreement defining performance standards and quality metrics for meeting and conferencing services.
find out more
Document SLA
An Indian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
find out more
SLA Production
An Indian law-governed Service Level Agreement defining performance metrics and quality standards for production services.
find out more
Sla In (Insurance)
An India-compliant Service Level Agreement template for insurance services, aligned with IRDAI regulations and Indian contract law.
find out more
SLA In HR
An HR Service Level Agreement governed by Indian law that defines performance metrics and standards for outsourced HR services.
find out more
SLA For IT Support Services
An Indian law-governed SLA defining terms, conditions, and service levels for IT support services provision, ensuring compliance with local IT regulations.
find out more
SLA Delivery Time
An India-compliant Service Level Agreement template focusing on delivery time commitments and performance standards, aligned with Indian contract law.
find out more
Service Level Agreement For Schools
An India-compliant Service Level Agreement template for schools and their service providers, incorporating educational regulatory requirements and service delivery standards.
find out more
Service Level Agreement For Digital Marketing
An Indian law-governed Service Level Agreement defining terms, metrics, and compliance requirements for digital marketing services.
find out more
P1 Incident SLA
Priority 1 (P1) Incident Service Level Agreement defining critical incident response requirements and commitments under Indian jurisdiction.
find out more
SLA Enterprise
An Enterprise Service Level Agreement under Indian law defining service terms, performance metrics, and compliance requirements for enterprise-level services.
find out more
Sla (Healthcare)
An Indian law-governed Healthcare Service Level Agreement defining performance standards and compliance requirements for healthcare service delivery.
find out more
SLA Uptime
An Indian law-governed Service Level Agreement defining uptime commitments, performance metrics, and remedies for service disruptions.
find out more
Sales SLA
An Indian law-governed Service Level Agreement defining sales service standards, performance metrics, and accountability measures between provider and customer.
find out more
Response SLA
An Indian law-governed Service Level Agreement defining response time commitments, metrics, and remedies for service delivery.
find out more
Cleaning Service Level Agreement
An Indian law-governed agreement establishing terms, conditions, and performance standards for professional cleaning services.
find out more
Task SLA
An Indian jurisdiction Task SLA defining performance metrics, service standards, and remediation procedures for specific task execution between service provider and recipient.
find out more
SLA Training
An Indian law-governed agreement establishing performance metrics and delivery standards for professional training services.
find out more
SLA Time For Incidents
An Indian law-governed Service Level Agreement defining incident response time commitments and management procedures between service providers and clients.
find out more
SLA Tier 3
A Tier 3 Service Level Agreement under Indian law for high-availability data center services with 99.982% uptime commitment and redundant infrastructure systems.
find out more
SLA Storage
An Indian law-governed agreement defining terms, conditions, and service levels for data storage services, ensuring compliance with local regulations and industry standards.
find out more
SLA Employee
An Indian law-governed Employee SLA defining employment terms and performance metrics while ensuring compliance with Indian labor regulations.
find out more
SLA Database
An Indian law-governed SLA defining performance metrics and obligations for database management services, including uptime, security, and support requirements.
find out more
SLA Audit
An Indian law-governed document for evaluating and documenting Service Level Agreement compliance and performance metrics.
find out more
Shipping SLA
An Indian jurisdiction Service Level Agreement establishing performance standards and obligations for shipping services between provider and customer.
find out more
Latency SLA
An Indian law-governed agreement establishing latency-related service levels, measurement methods, and remedies for performance breaches in IT service delivery.
find out more
Service Level Agreement In Crm
An Indian-law compliant Service Level Agreement for CRM services, defining performance standards and operational requirements under Indian IT and data protection regulations.
find out more
Service Level Agreement Graphic Design
An Indian law-compliant Service Level Agreement for graphic design services, establishing service standards and deliverables.
find out more
Premium SLA
Premium Service Level Agreement template for high-value enterprise services, compliant with Indian law and regulations.
find out more
Performance SLA
Indian-law compliant Performance SLA template defining service standards, metrics, and remedies for service delivery management.
find out more
Outside SLA
An Outside SLA agreement under Indian law for services provided without standard service level guarantees.
find out more
Monthly SLA
A Monthly Service Level Agreement under Indian law defining service commitments, performance metrics, and compliance requirements between service provider and recipient.
find out more
Guaranteed SLA
An Indian law-compliant Guaranteed Service Level Agreement template establishing binding service commitments with specific performance metrics and penalties.
find out more
Finance SLA
An Indian law-governed service level agreement for financial services operations, establishing performance metrics and regulatory compliance requirements.
find out more
Easy SLA
A simplified Service Level Agreement template under Indian law, designed for straightforward service commitments between providers and customers.
find out more
Demo SLA
An Indian law-governed Service Level Agreement establishing service standards, performance metrics, and delivery commitments between service provider and recipient.
find out more
Level 3 SLA
An Indian law-governed Level 3 Service Level Agreement for enterprise-grade IT services with comprehensive performance metrics and compliance requirements.
find out more
Compute SLA
An Indian law-governed agreement defining service levels and obligations for computing services, with specific performance metrics and remedies.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)