SLA Agency Template for Indonesia

1. Non-Competition: Restrictions on agent's ability to represent competitors, used when exclusivity is required

2. Territory Restrictions: Geographic limitations on agent's activities, needed for territorial exclusivity

3. Insurance: Specific insurance requirements, important for high-risk services

4. Data Protection: Specific provisions for handling personal data, required if personal data processing is involved

5. Compliance with Anti-Corruption Laws: Specific anti-corruption provisions, crucial for international relationships

6. Change Management: Procedures for handling changes to services or service levels, important for complex service arrangements

7. Business Continuity: Disaster recovery and business continuity requirements, crucial for critical services

8. Training Requirements: Specific training obligations for agent's personnel, important for technical services

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of required service levels and performance metrics

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, commission structures, and payment calculations

3. Schedule 3 - Performance Reporting Template: Standard format for regular performance reports and monitoring

4. Schedule 4 - Territory Map: Geographical definition of agent's territory if applicable

5. Schedule 5 - Escalation Matrix: Contact details and procedures for issue escalation

6. Schedule 6 - Technical Requirements: Specific technical requirements or standards that must be maintained

7. Schedule 7 - Key Personnel: List of key personnel from both parties responsible for managing the relationship

8. Appendix A - Service Level Calculation Methodology: Detailed explanation of how service levels are calculated and measured