1. Transition Services: Details of service transition arrangements, used when services are being transferred from another provider

2. Multi-vendor Management: Procedures for coordinating with other service providers, used in complex service ecosystems

3. Innovation and Continuous Improvement: Framework for service improvements and technology updates, used in long-term strategic partnerships

4. Data Residency Requirements: Specific requirements for data storage locations, used when handling sensitive data across jurisdictions

5. Regulatory Compliance: Specific regulatory requirements for particular industries or regions

6. Environmental Standards: Green IT and sustainability requirements, used when environmental compliance is a priority

7. Cultural and Language Requirements: Specifications for multi-language support and cultural considerations, used in multi-region services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed metrics, measurement methods, and calculations for each service level

3. Schedule 3 - Pricing and Charging: Detailed pricing models, rate cards, and charging mechanisms

4. Schedule 4 - Locations and Service Coverage: List of service locations, coverage hours, and regional variations

5. Schedule 5 - Contact Matrix: Key contacts, roles, and responsibilities for both parties

6. Schedule 6 - Technical Requirements: Detailed technical specifications, including infrastructure requirements

7. Schedule 7 - Report Templates: Standard formats for various service reports and performance dashboards

8. Schedule 8 - Exit Plan: Detailed procedures for service termination and transition

9. Appendix A - Compliance Requirements: Detailed compliance requirements and certifications

10. Appendix B - Security Standards: Detailed security protocols and standards