Global SLA Template for Saudi Arabia

1. Language Requirements: Section specifying Arabic translation requirements and controlling language - include when services are provided within Saudi Arabia

2. Local Content Requirements: Details of local content and Saudization requirements - include when services involve local delivery components

3. Islamic Finance Compliance: Specific provisions ensuring compliance with Sharia principles - include when financial services are involved

4. Cloud Services Specific Terms: Additional terms for cloud-based services - include when cloud services are part of the offering

5. Hardware and Infrastructure: Specifications for physical infrastructure - include when hardware or physical infrastructure is part of the service

6. Training and Knowledge Transfer: Requirements for training local staff - include when knowledge transfer is part of the service scope

7. Intellectual Property Rights: Detailed IP provisions - include when service involves creation or licensing of intellectual property

1. Service Description Schedule: Detailed technical specifications of all services covered under the agreement

2. Service Level Metrics Schedule: Detailed metrics, measurement methods, and reporting requirements for each service level

3. Pricing and Credits Schedule: Detailed pricing structure, payment terms, and service credit calculations

4. Security Requirements Schedule: Comprehensive security protocols and compliance requirements

5. Operational Procedures Schedule: Detailed procedures for day-to-day service operation and management

6. Contact Matrix: Key contacts and escalation paths for both parties

7. Technical Infrastructure Schedule: Details of technical infrastructure and system requirements

8. Business Continuity Plan: Detailed procedures for maintaining service continuity

9. Data Processing Agreement: Specific terms for handling personal and sensitive data in compliance with Saudi law

10. Exit Management Plan: Procedures and requirements for service termination and transition