The Phishing Policy serves as a crucial governance document for organizations operating in Indonesia, addressing the growing threat of cyber attacks through social engineering and fraudulent communications. This document becomes necessary as organizations face increasing sophisticated phishing attempts while needing to comply with Indonesian regulations, particularly the ITE Law and PDP Law. The policy provides comprehensive guidelines for preventing and responding to phishing incidents, including mandatory security practices, incident reporting procedures, and employee training requirements. It should be implemented by any organization handling electronic communications and sensitive data, especially those in regulated industries or with significant digital operations in Indonesia. The policy requires regular updates to address evolving cyber threats and changing regulatory requirements.
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1. Purpose and Scope: Defines the objective of the policy and its applicability to different stakeholders within the organization
2. Definitions: Explains key terms including phishing, spear phishing, whaling, social engineering, and other relevant cybersecurity terminology
3. Legal Framework: References to relevant Indonesian laws and regulations, particularly the ITE Law and PDP Law
4. Roles and Responsibilities: Outlines the responsibilities of employees, IT department, management, and security teams in preventing and responding to phishing attempts
5. Phishing Prevention Guidelines: Detailed guidelines on identifying suspicious emails, links, and attachments, including common red flags and warning signs
6. Email and Communication Security: Specific rules for handling electronic communications, including email usage, verification procedures, and safe communication practices
7. Incident Reporting Procedures: Step-by-step procedures for reporting suspected phishing attempts and security incidents
8. Response Protocol: Procedures for handling confirmed phishing incidents, including containment, investigation, and recovery steps
9. Training Requirements: Mandatory security awareness training requirements and frequency for all employees
10. Compliance and Enforcement: Consequences of policy violations and enforcement mechanisms
1. Remote Work Security: Additional guidelines for remote workers, used when organization has remote or hybrid work arrangements
2. Industry-Specific Requirements: Additional requirements for specific industries (e.g., financial services, healthcare), used when organization operates in regulated sectors
3. Third-Party Risk Management: Guidelines for managing phishing risks related to third-party vendors and contractors, used when organization heavily relies on external parties
4. Mobile Device Guidelines: Specific guidelines for mobile devices and applications, used when organization has BYOD policy or mobile workforce
5. Social Media Security: Guidelines for protecting against social media-based phishing attacks, used when social media use is significant in organization
1. Appendix A: Phishing Response Flowchart: Visual representation of the incident response process
2. Appendix B: Common Phishing Examples: Screenshots and examples of typical phishing attempts for training purposes
3. Appendix C: Reporting Templates: Standard forms and templates for reporting phishing incidents
4. Appendix D: Contact Information: List of key contacts for incident reporting and response
5. Appendix E: Security Tools Guide: Guide to using organization-approved security tools and software
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