This Phishing Policy has been developed to address the growing sophistication and frequency of phishing attacks targeting organizations in Malta and worldwide. The policy is designed to comply with Malta's cybersecurity regulations, EU directives including GDPR, and industry best practices. It provides a framework for protecting the organization's information systems, data, and users from phishing threats through prevention, detection, and response measures. The document should be implemented by organizations operating in Malta to establish clear guidelines for employees, define security measures, and outline response procedures in case of phishing incidents. This Phishing Policy is particularly crucial given the increasing reliance on digital communications and the rising costs associated with successful phishing attacks.
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1. Purpose and Scope: Defines the objective of the policy and its applicability to different users, systems, and organizational units
2. Definitions: Clear explanations of technical terms, types of phishing attacks, and other relevant terminology
3. Legal Framework: Reference to relevant laws, regulations, and compliance requirements including GDPR and local Maltese legislation
4. Roles and Responsibilities: Defines responsibilities of IT department, management, employees, and security teams in preventing and responding to phishing attempts
5. Phishing Prevention Measures: Details of technical controls, email filtering, and security measures implemented to prevent phishing attacks
6. Employee Training Requirements: Mandatory security awareness training programs, frequency, and content requirements
7. Incident Reporting Procedures: Step-by-step process for reporting suspected phishing attempts and security incidents
8. Response Protocol: Procedures for handling confirmed phishing attempts, including containment and investigation steps
9. Policy Compliance: Consequences of policy violations and enforcement measures
10. Review and Updates: Policy review frequency and process for updating procedures
1. Remote Work Considerations: Additional security measures and guidelines for remote workers, applicable for organizations with remote or hybrid work arrangements
2. Industry-Specific Requirements: Additional measures for regulated industries like financial services or healthcare
3. Third-Party Risk Management: Guidelines for managing phishing risks related to vendors and third-party service providers
4. Social Media Guidelines: Specific guidance for preventing social media-based phishing attacks, relevant for organizations with significant social media presence
5. Mobile Device Protection: Specific guidelines for mobile devices, necessary for organizations with BYOD policies or mobile workforces
1. Appendix A: Phishing Recognition Guide: Visual guide with examples of common phishing attempts and red flags to watch for
2. Appendix B: Incident Report Template: Standard template for reporting suspected phishing attempts
3. Appendix C: Response Workflow Diagram: Visual representation of the incident response process
4. Appendix D: Training Schedule Template: Annual schedule template for security awareness training sessions
5. Appendix E: Authorized Contact List: List of key contacts for incident reporting and response
6. Schedule 1: Technical Controls Configuration: Detailed specifications for email filters and technical security measures
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Phishing Policy
A comprehensive Phishing Policy aligned with Maltese and EU regulations, establishing procedures for preventing and responding to phishing attacks.
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