This document is essential for organizations implementing structured feedback systems in Hong Kong. The 360 Degree Feedback agreement establishes the legal and operational framework for collecting, processing, and utilizing multi-source feedback from employees, managers, peers, and other stakeholders. It addresses critical aspects of Hong Kong's data privacy regulations, particularly the Personal Data (Privacy) Ordinance, while setting out clear guidelines for feedback collection, confidentiality, and result handling. The agreement is typically used when engaging external providers for feedback systems or formalizing internal feedback processes, ensuring proper governance and risk management in performance evaluation practices.
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1. Parties: Identifies the contracting parties - typically the organization and the service provider implementing the 360-degree feedback system
2. Background: Sets out the context and purpose of implementing the 360-degree feedback system
3. Definitions: Defines key terms used throughout the agreement including 'Feedback Participants', 'Raters', 'Feedback Reports', etc.
4. Scope of Services: Details the specific feedback services to be provided, including assessment areas and participant groups
5. Implementation Process: Outlines the steps and timeline for implementing the feedback system
6. Data Protection and Privacy: Specifies measures for protecting personal data in compliance with Hong Kong privacy laws
7. Confidentiality: Details confidentiality obligations regarding feedback data and results
8. Roles and Responsibilities: Defines the responsibilities of all parties involved in the feedback process
9. Quality Assurance: Establishes standards and measures for ensuring quality of the feedback process
10. Term and Termination: Specifies the duration of the agreement and conditions for termination
11. General Provisions: Standard contract clauses including governing law, notices, and amendments
1. Training and Support: Include when the service provider will provide training to participants or administrators
2. Technical Requirements: Include when the feedback system involves specific software or technical platforms
3. Custom Report Development: Include when bespoke reporting formats are required
4. Data Migration: Include when existing feedback data needs to be transferred or integrated
5. Multi-language Support: Include when feedback will be conducted in multiple languages
6. Intellectual Property Rights: Include when proprietary assessment tools or software are involved
7. Service Level Agreement: Include when specific performance metrics and standards need to be maintained
1. Schedule 1 - Feedback Methodology: Detailed description of the feedback collection and analysis methodology
2. Schedule 2 - Fee Schedule: Breakdown of fees and payment terms
3. Schedule 3 - Implementation Timeline: Detailed project timeline with milestones and deliverables
4. Schedule 4 - Data Protection Protocols: Specific procedures and safeguards for data protection
5. Schedule 5 - Feedback Questionnaire Templates: Sample or final versions of feedback questionnaires
6. Appendix A - Participant Communication Templates: Standard communications for different stages of the feedback process
7. Appendix B - Report Formats: Sample formats for individual and aggregate feedback reports
Relevant legal definitions
Agreement
Confidential Information
Data Protection Laws
Feedback Participant
Feedback Provider
Feedback Recipient
Feedback Report
Implementation Date
Implementation Plan
Personal Data
Platform
Project Manager
Rater
Rating Scale
Services
Service Provider
System
Term
Territory
User Account
Assessment Criteria
Competency Framework
Feedback Cycle
Feedback Questions
Group Report
Individual Report
Licensed Materials
Participant Data
Privacy Policy
Project Timeline
Response Rate
Service Levels
Survey Window
Training Materials
User Guidelines
Confidential Information
Data Protection Laws
Feedback Participant
Feedback Provider
Feedback Recipient
Feedback Report
Implementation Date
Implementation Plan
Personal Data
Platform
Project Manager
Rater
Rating Scale
Services
Service Provider
System
Term
Territory
User Account
Assessment Criteria
Competency Framework
Feedback Cycle
Feedback Questions
Group Report
Individual Report
Licensed Materials
Participant Data
Privacy Policy
Project Timeline
Response Rate
Service Levels
Survey Window
Training Materials
User Guidelines
Clauses
Interpretation
Appointment
Service Scope
Implementation Process
Data Protection
Confidentiality
Privacy Compliance
Service Provider Obligations
Client Obligations
Participant Rights
Quality Assurance
Service Levels
Fees and Payment
Intellectual Property
Data Security
Warranties
Liability
Indemnification
Force Majeure
Term and Termination
Post-Termination Obligations
Assignment and Subcontracting
Staff and Resources
Compliance with Laws
Dispute Resolution
Governing Law
Notices
Entire Agreement
Severability
Variation
Third Party Rights
Anti-Bribery
Data Retention
System Access
Training and Support
Appointment
Service Scope
Implementation Process
Data Protection
Confidentiality
Privacy Compliance
Service Provider Obligations
Client Obligations
Participant Rights
Quality Assurance
Service Levels
Fees and Payment
Intellectual Property
Data Security
Warranties
Liability
Indemnification
Force Majeure
Term and Termination
Post-Termination Obligations
Assignment and Subcontracting
Staff and Resources
Compliance with Laws
Dispute Resolution
Governing Law
Notices
Entire Agreement
Severability
Variation
Third Party Rights
Anti-Bribery
Data Retention
System Access
Training and Support
Relevant Industries
Professional Services
Financial Services
Technology
Healthcare
Manufacturing
Retail
Education
Telecommunications
Consulting
Banking
Insurance
Hospitality
Relevant Teams
Human Resources
Learning & Development
Talent Management
Organizational Development
Legal
Compliance
Information Technology
People Operations
Employee Relations
Performance Management
Leadership Development
Relevant Roles
Human Resources Director
Chief Human Resources Officer
Learning & Development Manager
Talent Development Specialist
Performance Management Lead
HR Business Partner
Organizational Development Manager
Chief Learning Officer
HR Operations Manager
Training Manager
Leadership Development Specialist
Compensation & Benefits Manager
Employee Experience Manager
HR Analytics Manager
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