This Shared Services Agreement template is designed for use under Danish law when establishing or formalizing shared service arrangements between organizations or within corporate groups. It provides a comprehensive framework for centralizing and standardizing support functions such as IT, HR, finance, procurement, or other business processes. The document incorporates requirements from Danish contract law, EU regulations (particularly GDPR), and industry best practices. It is particularly useful for organizations looking to achieve economies of scale, improve service quality, and standardize processes while maintaining clear accountability and governance structures. The agreement includes detailed provisions for service delivery, performance measurement, cost allocation, and risk management, making it suitable for both simple and complex shared services arrangements.
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Key Requirements PROMPT example:
Shared Services Agreement
I need a Shared Services Agreement for our Danish parent company to provide IT, HR, and finance support services to our three Nordic subsidiaries, with implementation planned for March 2025; the agreement should include detailed data protection provisions and cross-border service delivery requirements.
1. Parties: Identification of the service provider and service recipient(s), including company details and registration numbers
2. Background: Context of the agreement, relationship between parties, and general purpose of the shared services arrangement
3. Definitions and Interpretation: Key terms used throughout the agreement, interpretation rules, and order of precedence
4. Services Scope: Detailed description of services to be provided, service categories, and general service obligations
5. Service Levels and KPIs: Performance standards, measurement criteria, and reporting requirements
6. Charges and Payment: Pricing structure, payment terms, invoicing procedures, and cost allocation methods
7. Governance and Management: Service management structure, reporting lines, escalation procedures, and review processes
8. Data Protection and Security: GDPR compliance, data processing terms, security requirements, and confidentiality obligations
9. Staff and Resources: Personnel obligations, key staff provisions, training requirements, and resource management
10. Intellectual Property Rights: Ownership and licensing of IP, including pre-existing IP and newly created IP
11. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification provisions
12. Term and Termination: Duration, renewal options, termination rights, and consequences of termination
13. Exit and Migration: Exit planning, knowledge transfer, and transition assistance obligations
14. General Provisions: Standard boilerplate clauses including governing law, jurisdiction, force majeure, and notices
1. Change Control: Procedures for managing changes to services or agreement terms - include if services are likely to evolve significantly
2. Business Continuity and Disaster Recovery: Recovery procedures and continuity planning - include for critical services
3. Compliance and Audit Rights: Regulatory compliance obligations and audit provisions - include for regulated industries
4. Asset Transfer: Terms for transfer of assets between parties - include if physical or digital assets are being transferred
5. Third Party Rights: Rights of third parties under the agreement - include if services affect third party beneficiaries
6. Insurance: Insurance requirements and obligations - include for high-risk services
7. Anti-corruption and Ethics: Compliance with anti-corruption laws and ethical standards - include for international arrangements
8. Environmental Compliance: Environmental obligations and sustainability requirements - include if environmentally sensitive
9. Subcontracting: Terms for appointment and management of subcontractors - include if subcontracting is anticipated
1. Service Description: Detailed specifications of each service category and delivery requirements
2. Service Levels and KPIs: Detailed performance metrics, measurement methods, and service credit regime
3. Charges: Detailed pricing structure, rate cards, and cost allocation methodology
4. Governance Procedures: Detailed governance framework, meeting schedules, and reporting requirements
5. Data Processing Agreement: Detailed GDPR-compliant data processing terms and security requirements
6. Staff and Key Personnel: Details of key staff, roles, responsibilities, and any TUPE implications
7. Form of Service Request: Template for requesting additional or modified services
8. Business Continuity Plan: Detailed continuity and disaster recovery procedures
9. Exit Plan: Detailed exit management and transition procedures
10. Authorized Subcontractors: List of approved subcontractors and their roles
Authors
Relevant legal definitions
Acceptance Criteria
Affiliate
Agreed Service Hours
Annual Service Charge
Applicable Law
Authorized Representative
Background IP
Base Services
Business Day
Business Hours
Change Control Procedure
Charges
Commencement Date
Confidential Information
Contract Year
Core Service Hours
Critical Service Level
Customer Data
Data Controller
Data Processor
Data Protection Laws
Data Subject
Deliverables
Disaster Recovery Plan
Effective Date
Emergency Maintenance
Exit Plan
Force Majeure Event
Good Industry Practice
Governance Model
Group
Group Company
Initial Term
Intellectual Property Rights
Key Performance Indicators
Key Personnel
Material Breach
Notice
Optional Services
Parent Company
Performance Credits
Personal Data
Personnel
Planned Maintenance
Process
Processing
Quality Standards
Recipient Group
Related Agreements
Relevant Transfer
Reports
Review Meeting
Service Credits
Service Failure
Service Hours
Service Levels
Service Provider Personnel
Service Recipient
Service Request
Services
Shared Service Center
Special Terms
Specification
Standard Services
Subcontractor
Term
Termination Date
Transition Period
Transition Plan
Transition Services
Variable Charges
Working Day
Affiliate
Agreed Service Hours
Annual Service Charge
Applicable Law
Authorized Representative
Background IP
Base Services
Business Day
Business Hours
Change Control Procedure
Charges
Commencement Date
Confidential Information
Contract Year
Core Service Hours
Critical Service Level
Customer Data
Data Controller
Data Processor
Data Protection Laws
Data Subject
Deliverables
Disaster Recovery Plan
Effective Date
Emergency Maintenance
Exit Plan
Force Majeure Event
Good Industry Practice
Governance Model
Group
Group Company
Initial Term
Intellectual Property Rights
Key Performance Indicators
Key Personnel
Material Breach
Notice
Optional Services
Parent Company
Performance Credits
Personal Data
Personnel
Planned Maintenance
Process
Processing
Quality Standards
Recipient Group
Related Agreements
Relevant Transfer
Reports
Review Meeting
Service Credits
Service Failure
Service Hours
Service Levels
Service Provider Personnel
Service Recipient
Service Request
Services
Shared Service Center
Special Terms
Specification
Standard Services
Subcontractor
Term
Termination Date
Transition Period
Transition Plan
Transition Services
Variable Charges
Working Day
Clauses
Definitions
Scope of Services
Service Levels
Performance Management
Charges
Invoicing
Payment Terms
Service Credits
Governance
Contract Management
Change Control
Data Protection
GDPR Compliance
Confidentiality
Intellectual Property
Personnel
Key Personnel
Staff Transfer
Service Delivery
Quality Assurance
Reporting
Audit Rights
Compliance
Risk Management
Insurance
Liability
Indemnification
Force Majeure
Business Continuity
Disaster Recovery
Subcontracting
Assignment
Term
Termination
Exit Management
Transition Services
Dispute Resolution
Governing Law
Jurisdiction
Notices
Entire Agreement
Severability
Variation
Waiver
Third Party Rights
Anti-Corruption
Competition Law
Security Requirements
Asset Management
Technology Standards
Environmental Compliance
Health and Safety
Scope of Services
Service Levels
Performance Management
Charges
Invoicing
Payment Terms
Service Credits
Governance
Contract Management
Change Control
Data Protection
GDPR Compliance
Confidentiality
Intellectual Property
Personnel
Key Personnel
Staff Transfer
Service Delivery
Quality Assurance
Reporting
Audit Rights
Compliance
Risk Management
Insurance
Liability
Indemnification
Force Majeure
Business Continuity
Disaster Recovery
Subcontracting
Assignment
Term
Termination
Exit Management
Transition Services
Dispute Resolution
Governing Law
Jurisdiction
Notices
Entire Agreement
Severability
Variation
Waiver
Third Party Rights
Anti-Corruption
Competition Law
Security Requirements
Asset Management
Technology Standards
Environmental Compliance
Health and Safety
Relevant Industries
Financial Services
Manufacturing
Technology
Healthcare
Retail
Professional Services
Energy
Telecommunications
Consumer Goods
Transportation and Logistics
Real Estate
Education
Pharmaceuticals
Insurance
Media and Entertainment
Relevant Teams
Legal
Finance
Human Resources
Information Technology
Operations
Procurement
Compliance
Risk Management
Commercial
Strategy
Project Management
Service Delivery
Business Development
Internal Audit
Facilities Management
Relevant Roles
Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Head of Shared Services
Legal Counsel
Procurement Manager
Operations Director
Service Delivery Manager
Contract Manager
Finance Director
HR Director
IT Director
Compliance Officer
Risk Manager
Business Unit Head
Commercial Director
Project Manager
Strategy Director
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