1. Transition Services: Required if service implementation involves migration from existing providers

2. Business Continuity: Needed for critical services requiring disaster recovery and business continuity plans

3. Staff and Key Personnel: Include when specific personnel are critical to service delivery or staff transfer is involved

4. Compliance with Industry Standards: Required for regulated industries or specific technical standards

5. Anti-Corruption and Ethics: Important for international services or public sector customers

6. Exit Management: Detailed if complex transition out process is anticipated

7. Subcontractors: Include if service provider will rely on subcontractors

8. Change Control: Required for services likely to require significant changes during term

1. Service Description: Detailed description of each service component and delivery requirements

2. Service Levels and Service Credits: Detailed SLAs, measurement methods, and service credit calculations

3. Charges: Detailed pricing, rate cards, and charging mechanisms

4. Customer Dependencies: Detailed customer obligations and requirements for service delivery

5. Data Processing Agreement: GDPR-compliant data processing terms and technical/organizational measures

6. Security Requirements: Detailed security standards and procedures

7. Governance Procedures: Detailed management structures, meeting schedules, and escalation procedures

8. Form of Reports: Templates and specifications for required service reports

9. Business Continuity Plan: Detailed continuity and disaster recovery procedures

10. Exit Plan: Detailed procedures for service termination and transition

11. Approved Subcontractors: List of approved subcontractors and their roles