Managed Services Agreement Template for Austria

1. Personnel and Key Staff: Used when specific personnel requirements or key staff commitments are needed

2. Compliance and Audit: Added for regulated industries or when specific compliance requirements exist

3. Business Continuity: Include when service availability is critical or required by regulations

4. Force Majeure: Optional but recommended for long-term service arrangements

5. Anti-Bribery and Corruption: Required for international services or public sector contracts

6. Environmental Requirements: Include when services have environmental impact or for ESG compliance

7. Subcontracting: Include when provider will use subcontractors for service delivery

1. Schedule 1 - Service Description: Detailed description of all services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed service levels, measurement, and service credits

3. Schedule 3 - Charges: Detailed pricing, charging model, and payment terms

4. Schedule 4 - Governance: Detailed governance procedures, meetings, and escalation process

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details

6. Schedule 6 - Security Requirements: Detailed security policies and requirements

7. Schedule 7 - Business Continuity Plan: Disaster recovery and business continuity procedures

8. Schedule 8 - Exit Plan: Detailed exit management and transition requirements

9. Schedule 9 - Form of Change Order: Template for documenting agreed changes

10. Appendix A - Key Personnel: List of key staff and their roles

11. Appendix B - Approved Subcontractors: List of approved subcontractors if applicable