The Managed Services Agreement is essential for businesses seeking to outsource operational functions to specialized service providers in Singapore. This agreement defines the scope of services, performance standards, and mutual obligations while ensuring compliance with Singapore's regulatory framework. It's particularly relevant in today's business environment where organizations increasingly rely on external expertise for managing their IT infrastructure, business processes, or specialized operations. The agreement addresses key aspects such as service delivery, performance monitoring, data protection, and risk allocation, providing a robust framework for long-term service relationships.
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Key Requirements PROMPT example:
Managed Services Agreement
"Need a Managed Services Agreement for outsourcing our IT infrastructure management to a third-party provider in Singapore, with specific focus on cybersecurity requirements and data protection compliance, to be effective from March 2025."
1. Parties: Identification of service provider and client with full legal names and registration details
2. Background: Context of the agreement, business relationship, and purpose of the managed services arrangement
3. Definitions: Key terms and interpretations used throughout the agreement
4. Services: Detailed description of managed services scope and delivery obligations
5. Service Levels: Performance standards, metrics, and measurement methodology
6. Charges and Payment: Fee structure, payment terms, invoicing, and expenses
7. Term and Termination: Duration, renewal, termination rights and consequences
8. Data Protection and Security: PDPA compliance obligations and information security requirements
9. Intellectual Property Rights: Ownership and licensing of IP created or used in service delivery
10. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification obligations
1. Change Control: Procedures for managing changes to services, scope, or terms
2. Transition Services: Implementation and exit transition requirements and procedures
3. Staff Transfer: Terms governing any transfer of personnel between parties
4. Regulatory Compliance: Industry-specific compliance requirements (for regulated sectors)
5. Force Majeure: Provisions dealing with events beyond reasonable control
1. Schedule 1 - Service Description: Detailed technical and operational specifications of services
2. Schedule 2 - Service Level Agreement: Comprehensive SLA metrics, reporting, and service credits
3. Schedule 3 - Pricing Schedule: Detailed fee structure, rates, and pricing mechanisms
4. Schedule 4 - Data Processing Agreement: PDPA compliance details and data handling procedures
5. Schedule 5 - Business Continuity Plan: Disaster recovery and service continuity procedures
6. Schedule 6 - Personnel and Key Contacts: Key personnel, governance structure, and escalation contacts
Authors
Relevant legal definitions
Agreement
Services
Service Levels
Charges
Confidential Information
Business Day
Change Control Procedure
Commencement Date
Deliverables
Documentation
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Personal Data
Service Credits
Service Level Failure
Service Provider Systems
Subcontractor
Term
Transition Period
Working Hours
Services
Service Levels
Charges
Confidential Information
Business Day
Change Control Procedure
Commencement Date
Deliverables
Documentation
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Personal Data
Service Credits
Service Level Failure
Service Provider Systems
Subcontractor
Term
Transition Period
Working Hours
Clauses
Services and Service Levels
Charges and Payment
Service Provider Obligations
Client Obligations
Change Control
Data Protection
Confidentiality
Intellectual Property Rights
Warranties
Limitation of Liability
Force Majeure
Term and Termination
Exit Management
Staff and Key Personnel
Subcontracting
Insurance
Audit Rights
Business Continuity
Dispute Resolution
Governing Law and Jurisdiction
Charges and Payment
Service Provider Obligations
Client Obligations
Change Control
Data Protection
Confidentiality
Intellectual Property Rights
Warranties
Limitation of Liability
Force Majeure
Term and Termination
Exit Management
Staff and Key Personnel
Subcontracting
Insurance
Audit Rights
Business Continuity
Dispute Resolution
Governing Law and Jurisdiction
Relevant Industries
Relevant Teams
Relevant Roles
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