This Managed Services Agreement template is designed for use in South Africa when organizations wish to outsource specific operational functions or services to a specialized service provider. It provides a comprehensive framework for managing the service relationship, incorporating requirements under South African law including data protection (POPIA), consumer protection, and B-BBEE compliance where applicable. The agreement is suitable for various service types ranging from IT infrastructure management to business process outsourcing, and includes provisions for service delivery, performance measurement, governance, risk allocation, and exit management. It is particularly relevant in contexts where organizations seek to focus on core business activities while leveraging external expertise for specific operational functions.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of the contracting parties including registered names, numbers, and addresses
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement
4. Appointment and Duration: Formal appointment of service provider and term of agreement including renewal terms
5. Service Provider Obligations: Core obligations and responsibilities of the service provider
6. Client Obligations: Core obligations and responsibilities of the client
7. Service Levels: Overview of service level requirements and performance standards
8. Charges and Payment: Pricing, payment terms, invoicing, and related financial provisions
9. Governance and Reporting: Management structure, reporting requirements, and oversight procedures
10. Intellectual Property: IP ownership, licenses, and related rights
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: POPIA compliance and data handling requirements
13. Risk and Insurance: Risk allocation and required insurance coverage
14. Limitation of Liability: Liability caps and exclusions
15. Termination: Termination rights, procedures, and consequences
16. Exit Management: Transition arrangements upon termination
17. General Provisions: Standard boilerplate clauses including notices, governing law, etc.
1. Change Control: Procedures for managing changes to services or agreement terms - include for complex service arrangements
2. Business Continuity: Disaster recovery and business continuity requirements - include for critical services
3. Staff and Key Personnel: Requirements for service provider personnel - include when specific staffing requirements exist
4. Security Requirements: Specific security protocols and requirements - include for services involving sensitive data or systems
5. Compliance with B-BBEE: B-BBEE compliance requirements - include when relevant to contract value or industry
6. Third Party Contracts: Management of subcontractors and third-party providers - include when subcontracting is permitted
7. Anti-Bribery and Corruption: Specific anti-corruption provisions - include for high-value or public sector contracts
8. Environmental Requirements: Environmental compliance and sustainability requirements - include for environmentally sensitive services
1. Schedule 1 - Services Description: Detailed description of all services to be provided
2. Schedule 2 - Service Levels: Detailed service levels, KPIs, and measurement methodologies
3. Schedule 3 - Charges: Detailed pricing, payment structure, and rate cards
4. Schedule 4 - Client Dependencies: Detailed list of client-provided items, access, and assistance
5. Schedule 5 - Governance Procedures: Detailed governance structure, meeting schedules, and escalation procedures
6. Schedule 6 - Form of Change Control Note: Template and procedures for managing contract changes
7. Schedule 7 - Exit Plan: Detailed transition out procedures and requirements
8. Schedule 8 - Technical Requirements: Technical specifications and requirements
9. Schedule 9 - Security Requirements: Detailed security protocols and compliance requirements
10. Schedule 10 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures
Relevant legal definitions
Acceptance Criteria
Acceptance Tests
Affiliate
Agreement
Applicable Law
Authority
Background IP
Business Day
Business Hours
Change
Change Control Procedure
Charges
Client
Client Data
Client Dependencies
Client Equipment
Client Materials
Commencement Date
Confidential Information
Contract Year
Control
Deliverables
Disaster Recovery Plan
Dispute Resolution Procedure
Documentation
Effective Date
Emergency Maintenance
Exit Management Plan
Force Majeure Event
Good Industry Practice
Governance Procedures
Initial Term
Intellectual Property Rights
Key Personnel
KPIs
Losses
Maintenance Window
Material Breach
Milestone
Notice
Operating Environment
Operator
Performance Credits
Personal Information
Personnel
Processing
Planned Maintenance
Project Plan
Related Agreements
Renewal Period
Representatives
Response Time
Resolution Time
Schedule
Security Requirements
Service Credits
Service Levels
Services
Service Provider
Service Provider Equipment
Service Provider Materials
Service Provider Personnel
Service Reports
Site
Specifications
Subcontractor
Term
Third Party
Third Party Materials
Transition Plan
Transition Services
VAT
Working Hours
Acceptance Tests
Affiliate
Agreement
Applicable Law
Authority
Background IP
Business Day
Business Hours
Change
Change Control Procedure
Charges
Client
Client Data
Client Dependencies
Client Equipment
Client Materials
Commencement Date
Confidential Information
Contract Year
Control
Deliverables
Disaster Recovery Plan
Dispute Resolution Procedure
Documentation
Effective Date
Emergency Maintenance
Exit Management Plan
Force Majeure Event
Good Industry Practice
Governance Procedures
Initial Term
Intellectual Property Rights
Key Personnel
KPIs
Losses
Maintenance Window
Material Breach
Milestone
Notice
Operating Environment
Operator
Performance Credits
Personal Information
Personnel
Processing
Planned Maintenance
Project Plan
Related Agreements
Renewal Period
Representatives
Response Time
Resolution Time
Schedule
Security Requirements
Service Credits
Service Levels
Services
Service Provider
Service Provider Equipment
Service Provider Materials
Service Provider Personnel
Service Reports
Site
Specifications
Subcontractor
Term
Third Party
Third Party Materials
Transition Plan
Transition Services
VAT
Working Hours
Clauses
Appointment
Duration
Services Provision
Service Levels
Performance Monitoring
Acceptance Testing
Change Control
Personnel
Client Obligations
Service Provider Obligations
Charges
Invoicing
Payment
Governance
Audit Rights
Intellectual Property
Data Protection
Confidentiality
Security
Business Continuity
Force Majeure
Warranties
Indemnities
Insurance
Liability
Suspension
Termination
Exit Management
Anti-Bribery
Anti-Corruption
Competition
Assignment
Subcontracting
Dispute Resolution
Notices
Entire Agreement
Variation
Waiver
Severability
Third Party Rights
Relationship of Parties
Announcements
Governing Law
Jurisdiction
B-BBEE Compliance
Tax
Record Keeping
Risk Allocation
Step-In Rights
Environmental Compliance
Health and Safety
Duration
Services Provision
Service Levels
Performance Monitoring
Acceptance Testing
Change Control
Personnel
Client Obligations
Service Provider Obligations
Charges
Invoicing
Payment
Governance
Audit Rights
Intellectual Property
Data Protection
Confidentiality
Security
Business Continuity
Force Majeure
Warranties
Indemnities
Insurance
Liability
Suspension
Termination
Exit Management
Anti-Bribery
Anti-Corruption
Competition
Assignment
Subcontracting
Dispute Resolution
Notices
Entire Agreement
Variation
Waiver
Severability
Third Party Rights
Relationship of Parties
Announcements
Governing Law
Jurisdiction
B-BBEE Compliance
Tax
Record Keeping
Risk Allocation
Step-In Rights
Environmental Compliance
Health and Safety
Relevant Industries
Information Technology
Telecommunications
Financial Services
Healthcare
Manufacturing
Retail
Professional Services
Mining
Energy
Logistics
Education
Government Services
Relevant Teams
Legal
Procurement
Information Technology
Operations
Finance
Risk and Compliance
Vendor Management
Commercial
Project Management
Service Delivery
Relevant Roles
Chief Information Officer
Chief Technology Officer
Chief Operating Officer
Procurement Manager
Vendor Management Officer
Legal Counsel
Contracts Manager
Operations Director
IT Director
Service Delivery Manager
Commercial Manager
Risk Manager
Compliance Officer
Finance Director
Project Manager
Account Manager
Business Unit Head
Find the exact document you need
Common Agreement
A standard contractual framework under South African law that establishes fundamental terms and conditions for business relationships.
find out more
Bilateral Contract
A South African law-compliant bilateral contract establishing mutual obligations between two parties with enforceable terms and conditions.
find out more
Basic Ordering Agreement
A South African law-governed framework agreement establishing terms and conditions for future orders between parties.
find out more
Consignment Agreement Form
A South African legal document establishing terms for consignment sales arrangements, where goods ownership remains with the supplier until final sale.
find out more
Contract Agreement Form
A versatile Contract Agreement Form template compliant with South African law, suitable for various commercial relationships and business arrangements.
find out more
Written Agreement
A formal legal document governed by South African law that establishes contractual relationships between parties, defining their rights and obligations.
find out more
Side Agreement
A South African law-governed supplementary agreement that modifies or adds to an existing main agreement while maintaining its core structure.
find out more
Incorporation Agreement
A South African law-governed agreement establishing a new company's structure, governance, and shareholder relationships under the Companies Act 71 of 2008.
find out more
Formal Agreement
A legally binding agreement governed by South African law that formalizes relationships between parties, ensuring compliance with local legislation and establishing clear terms and obligations.
find out more
Casual Worker Contract
A South African-compliant casual worker employment contract establishing terms and conditions for temporary employment relationships.
find out more
Business Transfer Agreement
A South African law-governed agreement for the transfer of a business as a going concern, including assets, employees, and liabilities.
find out more
Boilerplate Agreement
A standard agreement template compliant with South African law, providing essential contractual framework for business relationships.
find out more
Amended Contract
A South African law-governed document that formally modifies terms and conditions of an existing contract while maintaining its validity.
find out more
Tooling Agreement
A South African law-governed agreement establishing terms for industrial tool design, manufacture, supply, and maintenance, compliant with local manufacturing and safety regulations.
find out more
Service Agreement Terms And Conditions
South African service agreement terms and conditions document establishing the legal framework for service provision between providers and clients.
find out more
Representation Agreement
A South African law-governed agreement establishing the terms and conditions under which a Representative may act on behalf of a Principal.
find out more
Common Terms Agreement
A master agreement under South African law that establishes common terms across multiple facility agreements in syndicated lending arrangements.
find out more
Buyer Agency Agreement
A South African legal agreement establishing an estate agent's authority to represent a buyer in property transactions, governed by local real estate laws.
find out more
Labour Contract Copy
A South African employment agreement establishing terms and conditions of employment in compliance with local labor laws.
find out more
Employee Agreement Form
A South African law-compliant employment agreement establishing terms and conditions between employer and employee.
find out more
Statement Of Agreement
A formal document under South African law recording mutual understanding and agreed terms between parties, serving as a binding record of arrangements and commitments.
find out more
Rent In Exchange For Services Agreement
A South African law-governed agreement establishing terms for accommodation provided in exchange for specified services.
find out more
Contractual Agreement
A legally binding Contractual Agreement template compliant with South African law and commercial practices.
find out more
Security Agreement Form
A South African law-governed agreement creating security interests over assets, detailing the security arrangements and enforcement rights between a security provider and secured party.
find out more
Business Cooperation Agreement
A South African law-governed agreement establishing terms and conditions for business collaboration between multiple parties.
find out more
Employee Training Reimbursement Agreement
A South African law-compliant agreement setting out terms for employer-funded training and employee reimbursement obligations.
find out more
Terms Of Business Agreement
A South African law-governed agreement establishing core business terms and conditions between service providers and clients.
find out more
Contract Of Indemnity And Guarantee
A South African law-governed agreement establishing guarantee and indemnity obligations, defining terms for financial security and risk mitigation between parties.
find out more
Intent To Purchase Agreement
A South African legal document expressing formal intention to purchase property or assets, outlining preliminary terms and conditions for the proposed transaction.
find out more
Professional Services Retainer Agreement
A South African law-governed agreement establishing terms for ongoing professional services delivery under a retainer arrangement.
find out more
Supply Contract Form
A South African law-governed agreement establishing terms and conditions for the regular supply of goods or services between supplier and purchaser.
find out more
Business Contract
South African business contract template incorporating key legislative requirements and commercial terms for business-to-business relationships.
find out more
Umbrella Agreement
A South African law-governed master agreement establishing framework terms for future specific agreements between parties.
find out more
Share Purchase Agreement
A South African law-governed agreement documenting the terms and conditions for the sale and purchase of shares in a company.
find out more
Professional Services Contract
A South African law-governed agreement establishing terms and conditions for professional services delivery between a service provider and client.
find out more
Consulting Services Agreement
South African law-governed agreement establishing terms and conditions for consulting services provision, including scope, payments, and compliance requirements.
find out more
Buyer Representation Agreement
A South African law-compliant agreement establishing professional representation between a property buyer and real estate agent, outlining services, duties, and compensation terms.
find out more
Master Service Agreement
A South African law-governed framework agreement establishing core terms for ongoing service delivery relationships between service providers and clients.
find out more
Yearly Contract Agreement
A one-year contractual agreement compliant with South African law, establishing terms, conditions, and obligations between parties.
find out more
White Label Agreement
A South African law-governed agreement enabling one party to rebrand and market another party's products/services under their own brand, with defined terms for licensing, operations, and compliance.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)