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1. Parties: Identification of the service provider (digital marketing agency) and the client, including full legal names, registration details, and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship and intentions
3. Definitions: Definitions of key terms used throughout the agreement, including technical marketing terms, deliverables, and performance metrics
4. Scope of Services: Detailed description of digital marketing services to be provided, including specific channels, platforms, and activities
5. Service Provider's Obligations: Specific responsibilities of the marketing agency, including delivery timelines, reporting requirements, and performance standards
6. Client's Obligations: Client's responsibilities, including provision of materials, approvals, and access to necessary accounts and platforms
7. Data Protection and Privacy: GDPR and BDSG compliance requirements, data processing terms, and privacy protection measures
8. Intellectual Property Rights: Ownership and usage rights for marketing materials, content, and campaigns
9. Fees and Payment Terms: Service fees, payment schedule, expenses, and late payment consequences
10. Term and Termination: Duration of the agreement, renewal terms, and termination provisions
11. Confidentiality: Protection of confidential information and trade secrets
12. Warranties and Representations: Guarantees regarding service quality, compliance with laws, and professional standards
13. Limitation of Liability: Limitations on liability and indemnification provisions
14. General Provisions: Standard clauses including governing law, jurisdiction, entire agreement, and amendments
1. Success Metrics and KPIs: Detailed performance indicators and measurement criteria - include when specific performance targets are crucial to the agreement
2. Social Media Management: Specific provisions for social media account management and content - include when social media is a key component of services
3. Content Creation and Approval Process: Detailed process for content creation, review, and approval - include for content-heavy marketing services
4. Competitive Restrictions: Non-compete and exclusivity provisions - include when working with clients in competitive industries
5. Crisis Management: Procedures for handling social media or marketing crises - include for high-profile clients or sensitive industries
6. Subcontractor Terms: Terms governing the use of subcontractors - include when subcontracting is anticipated
7. International Marketing Provisions: Specific terms for cross-border marketing activities - include for international campaigns
1. Schedule 1: Service Specifications: Detailed breakdown of marketing services, channels, and deliverables
2. Schedule 2: Fee Schedule: Detailed pricing, payment terms, and cost breakdown
3. Schedule 3: Service Level Agreement: Performance metrics, response times, and service standards
4. Schedule 4: Data Processing Agreement: GDPR-compliant data processing terms and procedures
5. Schedule 5: Brand Guidelines: Client's branding requirements and usage guidelines
6. Appendix A: Reporting Templates: Standard formats for performance and activity reporting
7. Appendix B: Approval Workflows: Processes and timelines for content approval and campaign launches
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