Master Service Agreement IT Services Template for Belgium

1. Personnel and Key Staff: Include when specific key personnel are critical to service delivery or when staff transfer/vetting requirements exist

2. Business Continuity and Disaster Recovery: Include for critical IT services requiring specific continuity guarantees

3. Transition and Exit: Include when complex transition arrangements are needed at start or end of services

4. Compliance and Audit Rights: Include when regulatory compliance is critical or when customer requires specific audit rights

5. Service Credits: Include when specific service level failures trigger financial penalties

6. Benchmarking: Include when market comparison of services and prices may be required

7. Anti-Bribery and Corruption: Include for high-value contracts or when dealing with public sector

8. Environmental and Social Responsibility: Include when sustainability or social responsibility commitments are required

1. Schedule 1 - Service Descriptions: Detailed description of each service category covered by the MSA

2. Schedule 2 - Service Levels: Service level definitions, measurement methods, and reporting requirements

3. Schedule 3 - Charges: Detailed pricing structure, rate cards, and payment terms

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details

5. Schedule 5 - Security Requirements: Information security standards and requirements

6. Schedule 6 - Governance and Reporting: Service management procedures, meetings, and reporting requirements

7. Schedule 7 - Form of Statement of Work: Template for individual Statements of Work under the MSA

8. Schedule 8 - Technical Standards: Technical specifications and standards for service delivery

9. Appendix A - Approved Subcontractors: List of pre-approved subcontractors and their roles

10. Appendix B - Contact Details: Key contacts and escalation procedures for both parties