Document background
This Master Software As A Service Agreement template is designed for use in the Belgian market, incorporating both Belgian law requirements and European Union regulations. It serves as the primary contractual framework between SaaS providers and their customers, establishing comprehensive terms for cloud-based software service delivery, usage rights, and operational requirements. The agreement addresses critical aspects such as data protection under GDPR, service level commitments, security requirements, and risk allocation, while ensuring compliance with Belgian civil law and EU digital service regulations. This master agreement format allows for scalability through separate order forms or statements of work, making it suitable for both single-service and multi-service relationships. It includes specific provisions required under Belgian law regarding B2B fairness, electronic contracting, and data processing, while maintaining flexibility for various SaaS deployment models.
