Master Service Agreement IT Services Template for Saudi Arabia

1. Personnel and Key Staff: Required when services involve dedicated staff or onsite personnel, including Saudization requirements

2. Knowledge Transfer: Include when agreement involves training or technology transfer obligations

3. Business Continuity: Required for critical services or when mandated by Saudi regulations

4. Exit Management: Important for complex services requiring transition planning

5. Cloud Services: Required when services include cloud computing, addressing CITC requirements

6. Source Code Escrow: Include when custom software development is part of services

7. Anti-Corruption Compliance: Required for international service providers or government-related contracts

8. Insurance: Include when services involve significant risks or onsite activities

9. Parent Company Guarantee: Required when service provider is a subsidiary or local entity

1. Schedule 1 - Service Descriptions: Detailed description of each service category offered under the MSA

2. Schedule 2 - Service Levels and KPIs: Detailed service level metrics, measurement methods, and remedies

3. Schedule 3 - Pricing and Payment: Detailed pricing models, rate cards, and payment terms

4. Schedule 4 - Technical Requirements: Technical specifications and standards for service delivery

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule 6 - Governance Model: Service management, reporting, and escalation procedures

7. Appendix A - Form of Service Order: Template for individual service orders under the MSA

8. Appendix B - Contact Details: Key contacts and authorized representatives for both parties

9. Appendix C - Approved Subcontractors: List of pre-approved subcontractors if applicable

10. Appendix D - Data Processing Agreement: Detailed data protection terms compliant with Saudi law