1. Parties: Identification of the service provider (FM Company) and the client, including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement, brief description of the client's facilities and the purpose of engaging a facilities management provider
3. Definitions: Detailed definitions of key terms used throughout the agreement, including 'Services', 'Premises', 'Service Levels', 'KPIs', etc.
4. Scope of Services: Detailed description of the facilities management services to be provided, including core services and basic service levels
5. Term and Termination: Duration of the agreement, renewal provisions, and circumstances under which either party may terminate
6. Service Provider Obligations: Key responsibilities and obligations of the FM provider, including compliance with laws, maintaining licenses, and standard of service
7. Client Obligations: Responsibilities of the client, including access to premises, provision of information, and cooperation requirements
8. Personnel and Subcontracting: Requirements for service provider's staff, vetting processes, and conditions for subcontracting
9. Fees and Payment: Pricing structure, payment terms, invoicing process, and provisions for price adjustments
10. Performance Management: KPIs, performance monitoring, reporting requirements, and remedy procedures for poor performance
11. Insurance and Liability: Insurance requirements, limitation of liability, and indemnification provisions
12. Health and Safety: Compliance with health and safety regulations, risk assessments, and safety procedures
13. Confidentiality and Data Protection: Protection of confidential information and compliance with GDPR and Belgian data protection laws
14. Force Majeure: Provisions for handling events beyond reasonable control of the parties
15. Dispute Resolution: Procedures for resolving disputes, including escalation process and jurisdiction
16. General Provisions: Standard boilerplate clauses including notices, entire agreement, and governing law
