1. Parties: Identification of the service provider and client, including full legal names and registration details
2. Background: Context of the agreement and brief description of the facility and services required
3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement
4. Appointment and Term: Formal appointment of the service provider, commencement date, and duration of the agreement
5. Service Provider's Obligations: Core obligations including service delivery, compliance, reporting, and performance standards
6. Client's Obligations: Client's responsibilities including access, information provision, and cooperation
7. Service Levels and KPIs: Performance metrics, measurement methods, and reporting requirements
8. Personnel and Subcontractors: Requirements for staff, qualifications, and subcontractor management
9. Fees and Payment: Payment terms, fee structure, invoicing, and payment procedures
10. Health and Safety: Safety obligations complying with ArbeitnehmerInnenschutzgesetz
11. Insurance and Liability: Required insurance coverage and liability provisions
12. Data Protection and Confidentiality: GDPR compliance and confidentiality obligations
13. Termination: Termination rights, procedures, and consequences
14. Force Majeure: Force majeure events and their handling
15. Governing Law and Jurisdiction: Confirmation of Austrian law application and jurisdiction
16. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
