The Operational Resilience Policy serves as a cornerstone document for organizations operating in Australia, establishing comprehensive frameworks for maintaining operational continuity and managing disruptions effectively. This policy becomes essential when organizations need to demonstrate robust risk management practices, comply with regulatory requirements, and ensure sustainable business operations. It typically includes detailed provisions for risk assessment, incident management, business continuity planning, and third-party risk management, while ensuring alignment with Australian regulatory requirements including APRA standards, the Security of Critical Infrastructure Act 2018, and industry-specific regulations. The policy is particularly relevant for organizations operating in critical sectors or those subject to prudential regulation, requiring regular review and updates to maintain effectiveness and regulatory compliance.
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1. Purpose and Scope: Defines the objectives of the policy and its application scope across the organization
2. Definitions: Key terms and concepts used throughout the policy
3. Governance Framework: Outlines roles, responsibilities, and accountability structures for operational resilience
4. Risk Assessment and Management: Framework for identifying, assessing, and managing operational resilience risks
5. Critical Business Services: Identification and classification of critical business services and operations
6. Impact Tolerances: Definition and measurement of maximum tolerable disruption for critical services
7. Third-Party Risk Management: Requirements for managing operational resilience risks from external service providers
8. Business Continuity Management: Framework for ensuring continuity of critical operations during disruptions
9. Incident Management: Procedures for responding to and managing operational incidents
10. Testing and Assurance: Requirements for testing operational resilience capabilities and controls
11. Reporting and Communication: Framework for internal and external reporting of operational resilience matters
12. Review and Maintenance: Requirements for regular review and updates of the policy
1. Technology Resilience: Specific requirements for IT systems resilience - include if organization has significant technology dependencies
2. Data Management: Specific requirements for data resilience and recovery - include if organization handles sensitive or critical data
3. Change Management: Procedures for managing changes that could impact operational resilience - include for organizations with frequent operational changes
4. Financial Resilience: Requirements for maintaining financial resources to support operational resilience - include for financial institutions
5. Location Resilience: Requirements for physical location redundancy - include if organization has critical physical premises
6. Regulatory Compliance: Specific regulatory requirements for operational resilience - include if organization is subject to specific regulatory frameworks
1. Appendix A - Impact Assessment Matrix: Template and guidance for assessing operational impact levels
2. Appendix B - Critical Service Register: Template for documenting critical business services and their requirements
3. Appendix C - Incident Response Procedures: Detailed procedures for different types of operational incidents
4. Appendix D - Testing Schedule: Annual schedule and requirements for resilience testing
5. Appendix E - Key Performance Indicators: Metrics and thresholds for measuring operational resilience
6. Appendix F - Third-Party Assessment Template: Template for assessing third-party operational resilience
7. Appendix G - Communication Templates: Standard templates for incident and crisis communication
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