Operational Resilience Policy Template for Indonesia

An Operational Resilience Policy is a comprehensive governance document that establishes your organization's framework for identifying, assessing, and managing operational risks while ensuring business continuity. Under Indonesian law, this policy serves as a critical compliance tool that demonstrates your commitment to regulatory requirements and sound risk management practices. The policy integrates various regulatory mandates including cyber security measures, business continuity protocols, and operational risk controls into a unified strategic framework.

When do you need this document?

You need an Operational Resilience Policy when establishing or updating your organization's risk management framework, particularly if you operate in the financial services sector or handle electronic transactions in Indonesia. Banks and financial institutions must implement this policy to comply with OJK regulations on operational risk management and IT governance. The policy becomes essential when preparing for regulatory examinations, implementing new technology systems, or expanding business operations that introduce additional operational risks. You should also develop this policy when establishing third-party relationships, outsourcing critical functions, or implementing digital transformation initiatives that could impact your operational resilience.

Key legal considerations

Your Operational Resilience Policy must address several critical legal components to ensure comprehensive risk coverage. The governance structure section should clearly define roles and responsibilities for the Board of Directors, Senior Management, Risk Management Committee, and other key stakeholders in operational risk oversight. You need to establish robust risk assessment frameworks that identify operational risks across all business lines, including technology risks, process failures, and external threats. The policy should incorporate business continuity planning requirements, including disaster recovery procedures, backup systems, and crisis management protocols. Additionally, you must address third-party risk management, cyber security controls, and data protection measures that align with Indonesian privacy and security requirements.

Legal requirements in Indonesia

Indonesian law imposes specific operational resilience requirements through multiple regulatory frameworks that your policy must address comprehensively. OJK Regulation No. 13/POJK.03/2020 mandates commercial banks to implement robust operational risk management frameworks, including risk identification, assessment, and mitigation strategies. OJK Regulation No. 56/POJK.03/2015 and No. 38/POJK.03/2016 establish detailed requirements for IT risk management, cyber resilience, and information security governance that must be integrated into your operational resilience framework. Government Regulation No. 71 of 2019 provides the legal foundation for electronic system operations and security measures, requiring organizations to implement appropriate technical and administrative safeguards. The Electronic Information and Transactions Law (Law No. 11 of 2008 as amended by Law No. 19 of 2016) establishes additional requirements for electronic transaction security and data protection that your policy must address. Your policy should also incorporate guidance from Bank Indonesia on systemic risk management and financial system stability to ensure comprehensive regulatory compliance.