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Operational Resilience Policy

Operational Resilience Policy Template for Saudi Arabia

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Key Requirements PROMPT example:

Operational Resilience Policy

"I need an Operational Resilience Policy for a mid-sized Saudi bank that specifically addresses cybersecurity threats and third-party vendor risks, ensuring compliance with SAMA's latest guidelines and incorporating specific incident response procedures for digital banking services."

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Document background
The Operational Resilience Policy serves as a foundational document for organizations operating in Saudi Arabia to establish and maintain robust operational resilience frameworks. This policy has become increasingly critical due to evolving regulatory requirements, particularly from SAMA and the National Cybersecurity Authority, as well as the growing complexity of business operations and digital transformation initiatives. The document provides comprehensive guidance on identifying critical business services, setting impact tolerance levels, and implementing effective response and recovery measures. It is designed to help organizations comply with Saudi Arabian regulations while ensuring their ability to prevent, respond to, and recover from operational disruptions.
Suggested Sections

1. Purpose and Scope: Defines the objective of the policy and its application scope within the organization

2. Definitions: Key terms used throughout the policy, including technical and regulatory terminology

3. Governance Framework: Outlines the governance structure, roles, and responsibilities for operational resilience

4. Risk Assessment and Management: Procedures for identifying, assessing, and managing operational resilience risks

5. Important Business Services: Identification and classification of critical business services and operations

6. Impact Tolerance Levels: Definition of maximum tolerable levels of disruption for critical services

7. Resilience Testing: Requirements and procedures for testing operational resilience measures

8. Incident Management: Procedures for managing and responding to operational disruptions

9. Business Continuity Planning: Framework for maintaining business continuity during disruptions

10. Third-Party Risk Management: Guidelines for managing operational resilience risks related to third parties

11. Communication Protocols: Internal and external communication procedures during disruptions

12. Reporting Requirements: Regular reporting and escalation procedures for resilience matters

13. Review and Updates: Process for regular review and updating of the policy

Optional Sections

1. Technology Resilience: Specific measures for IT systems resilience - include if organization has significant technology dependencies

2. Data Protection Measures: Specific controls for data protection - include if handling sensitive or personal data

3. Cyber Resilience: Specific measures for cybersecurity - include for organizations with significant digital presence

4. Remote Working Resilience: Measures for ensuring operational resilience with remote workforce - include if remote working is significant

5. Financial Resilience: Specific measures for financial operational resilience - include for financial institutions

6. Regional Specific Requirements: Additional requirements for specific regions - include if operating in multiple regions

Suggested Schedules

1. Risk Assessment Matrix: Template and guidelines for risk assessment

2. Impact Tolerance Metrics: Detailed metrics and thresholds for different services

3. Incident Response Procedures: Detailed procedures for different types of incidents

4. Business Impact Analysis Template: Template for conducting business impact analysis

5. Testing Schedule and Methodology: Annual schedule and procedures for resilience testing

6. Key Contacts and Escalation Matrix: List of key contacts and escalation procedures

7. Third-Party Assessment Checklist: Checklist for assessing third-party operational resilience

8. Compliance Requirements Checklist: Checklist of regulatory requirements and compliance measures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Operational Resilience
Important Business Services
Impact Tolerance
Critical Operations
Business Continuity
Disaster Recovery
Crisis Management
Recovery Time Objective (RTO)
Recovery Point Objective (RPO)
Risk Appetite
Risk Assessment
Third-Party Risk
Incident Response
Operational Risk
Business Impact Analysis
Critical Infrastructure
Cyber Resilience
Data Protection
SAMA
National Cybersecurity Authority
Control Framework
Escalation Matrix
Key Performance Indicators (KPIs)
Key Risk Indicators (KRIs)
Material Outsourcing
Operational Disruption
Resilience Testing
Stress Testing
Vulnerability Assessment
Information Assets
Service Level Agreement (SLA)
Change Management
Crisis Communication
Emergency Response
Business Recovery
Risk Mitigation
Contingency Planning
Critical Systems
Data Classification
Incident Management
Risk Register
Security Controls
Stakeholders
System Availability
Testing Methodology
Threat Assessment
Vendor Management
Clauses
Governance and Oversight
Risk Assessment
Business Impact Analysis
Critical Service Identification
Impact Tolerance
Third Party Management
Technology and Cyber Resilience
Data Protection
Business Continuity
Incident Management
Crisis Communication
Testing and Exercise
Reporting and Documentation
Training and Awareness
Compliance and Regulatory
Review and Update
Roles and Responsibilities
Performance Monitoring
Change Management
Emergency Response
Resource Management
Audit and Assurance
Confidentiality
Record Keeping
Vendor Management
Asset Management
Escalation Procedures
Communication Protocols
Relevant Industries

Financial Services

Banking

Insurance

Healthcare

Telecommunications

Government Services

Energy

Utilities

Critical Infrastructure

Technology Services

Manufacturing

Transportation

Retail

Relevant Teams

Risk Management

Information Technology

Operations

Compliance

Internal Audit

Business Continuity

Information Security

Emergency Response

Crisis Management

Legal

Human Resources

Quality Assurance

Facilities Management

Relevant Roles

Chief Executive Officer

Chief Risk Officer

Chief Information Officer

Chief Operations Officer

Chief Compliance Officer

Head of Business Continuity

Risk Manager

Operations Manager

Compliance Manager

IT Security Manager

Business Continuity Manager

Operational Risk Manager

Internal Audit Manager

Information Security Officer

Emergency Response Coordinator

Crisis Management Director

Industries
SAMA Business Continuity Management Framework: Saudi Central Bank's framework providing guidelines for financial institutions to ensure operational resilience and business continuity planning
Saudi National Cybersecurity Authority (NCA) Regulations: Comprehensive cybersecurity framework that sets requirements for critical systems protection, incident response, and cyber resilience
Cloud Computing Regulatory Framework (CCRF): Regulations governing cloud services usage and data storage, crucial for operational resilience planning involving cloud infrastructure
Critical Infrastructure Protection Guidelines: Guidelines issued by multiple Saudi authorities for protecting critical infrastructure and ensuring operational continuity
SAMA Cyber Security Framework: Specific requirements for cybersecurity controls and resilience measures in the financial sector
Personal Data Protection Law (PDPL): Regulations regarding personal data protection and processing, affecting operational resilience measures involving personal data
Saudi Labor Law: Relevant sections pertaining to workforce management during operational disruptions and emergency situations
SAMA Third-Party Risk Management Guidelines: Guidelines for managing operational resilience risks related to third-party service providers and vendors
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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