The Operational Resilience Policy serves as a cornerstone document for organizations operating in Canada, providing a structured approach to maintaining critical operations during disruptions. This policy has become increasingly important due to growing cyber threats, technological dependencies, and regulatory focus on operational resilience. It is designed to comply with Canadian regulatory requirements, including OSFI guidelines and federal legislation, while incorporating industry best practices. The policy is particularly crucial for regulated entities and organizations providing essential services, helping them identify, protect against, respond to, and recover from operational disruptions. It includes comprehensive frameworks for risk assessment, control implementation, incident response, and recovery procedures, ensuring organizations can maintain their critical functions during adverse conditions. The document should be regularly reviewed and updated to reflect changes in the regulatory landscape and emerging operational risks.
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1. Purpose and Scope: Defines the objectives of the policy and its application scope within the organization
2. Governance and Oversight: Outlines roles, responsibilities, and accountability structures for operational resilience
3. Key Definitions: Defines important terms used throughout the policy
4. Risk Assessment Framework: Methodology for identifying and assessing operational risks and critical business services
5. Impact Tolerance Statements: Defines maximum tolerable levels of disruption for critical business services
6. Control Framework: Details the controls and measures implemented to ensure operational resilience
7. Business Continuity Management: Procedures for maintaining business operations during disruptions
8. Incident Response and Recovery: Procedures for responding to and recovering from operational disruptions
9. Testing and Validation: Requirements for testing resilience capabilities and validating effectiveness
10. Reporting and Communication: Protocols for internal and external communication during incidents
11. Training and Awareness: Requirements for staff training and maintaining awareness
12. Review and Maintenance: Procedures for regular policy review and updates
1. Third-Party Risk Management: Additional section for organizations heavily dependent on third-party service providers
2. Cloud Services Resilience: Specific section for organizations using cloud services extensively
3. Payment Systems Resilience: Required for financial institutions handling payment systems
4. Data Center Operations: For organizations operating their own data centers
5. Remote Work Resilience: Section addressing operational resilience in remote/hybrid work environments
6. Critical Infrastructure Protection: Required for organizations designated as critical infrastructure providers
1. Appendix A: Risk Assessment Templates: Standard templates for conducting risk assessments
2. Appendix B: Impact Analysis Templates: Templates for business impact analysis
3. Appendix C: Incident Response Procedures: Detailed step-by-step incident response procedures
4. Appendix D: Communication Templates: Standard templates for internal and external communications during incidents
5. Appendix E: Testing Scenarios: Scenarios and procedures for resilience testing
6. Appendix F: Key Vendor Contact List: Contact information for critical service providers and vendors
7. Appendix G: Recovery Time Objectives: Detailed RTO specifications for different services and systems
8. Appendix H: Compliance Checklist: Checklist for ensuring compliance with relevant regulations
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