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Operational Resilience Policy

Operational Resilience Policy Template for Philippines

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Key Requirements PROMPT example:

Operational Resilience Policy

"I need an Operational Resilience Policy for a mid-sized Philippine bank that will be implementing new digital banking services in January 2025, with particular focus on cybersecurity and third-party vendor management."

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Document background
The Operational Resilience Policy serves as a fundamental governance document for organizations operating in the Philippines, establishing protocols for maintaining critical business functions during disruptions. This policy becomes essential in light of increasing operational risks, cybersecurity threats, and regulatory requirements from the Bangko Sentral ng Pilipinas (BSP) and other Philippine regulatory bodies. It is particularly relevant for organizations that need to comply with BSP Circulars on Business Continuity Management and IT Risk Management, the Data Privacy Act of 2012, and the National Cybersecurity Plan. The policy should be implemented when organizations need to demonstrate their ability to identify, assess, and manage operational risks while ensuring continuous delivery of critical services to stakeholders.
Suggested Sections

1. Purpose and Scope: Defines the objective of the policy and its applicability across the organization

2. Policy Statement: High-level statement of the organization's commitment to operational resilience

3. Definitions: Key terms and concepts used throughout the policy

4. Roles and Responsibilities: Defines accountability and responsibilities for operational resilience across different organizational levels

5. Risk Assessment and Management: Framework for identifying, assessing, and managing operational risks

6. Important Business Services: Identification and classification of critical business services and operations

7. Impact Tolerance Levels: Definition of maximum acceptable levels of disruption for critical services

8. Control Measures: Key controls and measures to ensure operational resilience

9. Business Continuity Management: Procedures for maintaining business operations during disruptions

10. Incident Response and Management: Procedures for responding to and managing operational incidents

11. Testing and Exercises: Requirements for regular testing of resilience measures

12. Reporting and Communication: Protocols for internal and external communication during incidents

13. Review and Maintenance: Requirements for regular policy review and updates

Optional Sections

1. Technology Resilience: Detailed section on IT systems resilience - include if organization heavily relies on technology infrastructure

2. Third-Party Risk Management: Section on managing operational resilience risks from vendors and service providers - include if there are significant third-party dependencies

3. Data Protection Measures: Specific section on data resilience and protection - include if organization handles sensitive data

4. Remote Working Provisions: Guidelines for ensuring operational resilience with remote workforce - include if remote working is significant

5. Regional Operations: Specific requirements for different geographical locations - include if organization has multiple locations

6. Industry-Specific Requirements: Additional requirements based on industry sector - include based on specific industry regulations

Suggested Schedules

1. Appendix A: Risk Assessment Template: Standard template for conducting operational risk assessments

2. Appendix B: Incident Response Procedures: Detailed procedures for different types of operational incidents

3. Appendix C: Contact Lists: Emergency contacts and escalation matrices

4. Appendix D: Testing Schedule: Annual schedule for resilience testing and exercises

5. Appendix E: Compliance Checklist: Checklist for ensuring compliance with relevant regulations

6. Appendix F: Recovery Time Objectives: Detailed RTO metrics for different business services

7. Appendix G: Change Log: Record of policy updates and changes

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Operational Resilience
Business Continuity
Critical Business Services
Impact Tolerance
Recovery Time Objective (RTO)
Recovery Point Objective (RPO)
Business Impact Analysis
Risk Assessment
Incident Response
Crisis Management
Disaster Recovery
Important Business Services
Control Measures
Vulnerability
Threat
Risk Appetite
Risk Tolerance
Emergency Response
Business Interruption
Service Level Agreement
Third-Party Provider
Critical Infrastructure
Cyber Incident
Data Breach
Operational Risk
Business Continuity Plan
Crisis Management Team
Emergency Response Team
Incident Management
Key Performance Indicators
Material Outsourcing
Regulatory Requirements
BSP Guidelines
Testing and Exercise
Contingency Plan
Escalation Protocol
Change Management
Root Cause Analysis
Mitigation Strategy
Business Recovery
Maximum Tolerable Period of Disruption
Mission Critical Activities
Operational Disruption
Risk Register
Scenario Analysis
Stress Testing
System Resilience
Technology Risk
Vital Records
Clauses
Purpose and Scope
Policy Statement
Governance and Oversight
Risk Assessment
Business Impact Analysis
Critical Service Identification
Impact Tolerance Setting
Control Implementation
Business Continuity
Incident Management
Crisis Response
Technology Resilience
Data Protection
Third-Party Management
Testing and Exercise
Training and Awareness
Documentation Requirements
Reporting Requirements
Communication Protocols
Change Management
Compliance and Monitoring
Review and Update
Roles and Responsibilities
Audit Requirements
Emergency Response
Performance Measurement
Resource Management
Record Keeping
Regulatory Reporting
Escalation Procedures
Relevant Industries

Banking and Financial Services

Insurance

Healthcare

Telecommunications

Utilities

Transportation

Government Services

Manufacturing

Retail

Technology Services

Business Process Outsourcing

Education

Relevant Teams

Risk Management

Information Technology

Operations

Compliance

Internal Audit

Information Security

Business Continuity

Emergency Response

Human Resources

Legal

Quality Assurance

Data Protection

Infrastructure Management

Relevant Roles

Chief Executive Officer

Chief Risk Officer

Chief Information Officer

Chief Operations Officer

Chief Compliance Officer

Risk Manager

Business Continuity Manager

Information Security Officer

Operations Manager

Compliance Manager

IT Infrastructure Manager

Data Protection Officer

Emergency Response Coordinator

Business Unit Director

Internal Audit Manager

Quality Assurance Manager

Industries
BSP Circular No. 951: Guidelines on Business Continuity Management - Sets out requirements for financial institutions to implement comprehensive business continuity management systems
BSP Circular No. 808: Guidelines on Information Technology Risk Management for All Banks and Other BSP Supervised Institutions - Provides framework for managing IT-related risks and ensuring operational resilience
Republic Act 10173: Data Privacy Act of 2012 - Ensures protection of personal data in information systems, which is crucial for operational resilience
BSP Circular No. 982: Enhanced Guidelines on Information Security Management - Strengthens the information security framework for financial institutions
National Cybersecurity Plan 2022: National framework for cybersecurity resilience and critical infrastructure protection
BSP Circular No. 1019: Technology and Cyber-Risk Reporting and Notification Requirements - Mandates reporting of major cyber incidents and technology-related disruptions
Republic Act 11032: Ease of Doing Business Act - Includes provisions for government agencies' continuity of operations and service delivery
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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