An Operational Resilience Policy is essential for organizations operating in Denmark to ensure robust business continuity and regulatory compliance. This document becomes necessary when organizations need to establish or update their operational resilience framework in accordance with Danish and EU regulations. The policy covers critical aspects including risk management, incident response, business continuity, and third-party risk management, while ensuring alignment with Danish regulatory requirements, particularly those set by the Finanstilsynet. The Operational Resilience Policy is particularly relevant in light of increasing regulatory focus on operational resilience, including the implementation of EU's DORA regulation and specific Danish requirements for critical service providers. It serves as a cornerstone document for organizations to demonstrate their commitment to maintaining operational stability and protecting stakeholder interests.
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Key Requirements PROMPT example:
Operational Resilience Policy
I need an Operational Resilience Policy for a mid-sized Danish fintech company that complies with DORA requirements and includes specific provisions for cloud service providers, to be implemented by March 2025.
1. Purpose and Scope: Defines the purpose of the policy and its application scope within the organization
2. Definitions: Defines key terms used throughout the policy, including technical and operational resilience terminology
3. Governance Framework: Outlines the governance structure, roles, and responsibilities for operational resilience
4. Risk Assessment and Management: Details the approach to identifying, assessing, and managing operational resilience risks
5. Important Business Services: Identifies and classifies critical business services and their impact tolerances
6. Third-Party Risk Management: Describes the management of operational resilience risks related to third-party service providers
7. Incident Management: Outlines procedures for identifying, responding to, and learning from operational incidents
8. Business Continuity Management: Details the approach to ensuring business continuity during disruptions
9. Technology and Cyber Resilience: Specifies requirements for maintaining technological and cybersecurity resilience
10. Testing and Validation: Describes the approach to testing and validating operational resilience measures
11. Reporting and Communications: Outlines reporting requirements and communication protocols
12. Review and Updates: Specifies the frequency and process for reviewing and updating the policy
1. Data Protection and Privacy: Additional section for organizations handling significant amounts of personal data
2. Financial Market Infrastructure: Specific section for financial institutions participating in market infrastructure
3. Remote Working Resilience: Section addressing operational resilience in remote working environments
4. Cross-Border Operations: Section for organizations with international operations
5. Regulatory Compliance: Detailed section for heavily regulated industries
6. Environmental Resilience: Section addressing resilience against environmental and climate-related risks
1. Appendix A - Risk Assessment Matrix: Template and guidance for risk assessment and impact tolerance scoring
2. Appendix B - Incident Response Procedures: Detailed procedures for different types of operational incidents
3. Appendix C - Key Performance Indicators: List of KPIs for measuring operational resilience
4. Appendix D - Testing Schedule: Annual schedule for resilience testing and exercises
5. Appendix E - Contact List: Emergency contacts and escalation procedures
6. Appendix F - Third-Party Service Provider Assessment: Template for assessing third-party operational resilience
7. Appendix G - Business Impact Analysis Template: Template for conducting business impact analysis
Authors
Relevant legal definitions
Acceptable Risk Level
Business Continuity
Business Impact Analysis
Critical Business Services
Critical Third Party
Cyber Incident
DORA
Disaster Recovery
Disruption
Emergency Response
Finanstilsynet
Impact Tolerance
Important Business Service
Incident Management
Internal Control System
Key Performance Indicator (KPI)
Key Risk Indicator (KRI)
Material Outsourcing
Operational Resilience
Operational Risk
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
Resilience Testing
Risk Appetite
Risk Assessment
Risk Matrix
Risk Register
Service Level Agreement (SLA)
Significant Incident
Stress Testing
System Availability
Third Party Risk
Threat Assessment
Vulnerability
Important Business Service
Mapping Exercise
Material Service Provider
Response and Recovery Plans
Self-Assessment
Scenario Analysis
Service Mapping
Single Point of Failure
Systemic Risk
Testing Programme
Vital Record
Business Continuity
Business Impact Analysis
Critical Business Services
Critical Third Party
Cyber Incident
DORA
Disaster Recovery
Disruption
Emergency Response
Finanstilsynet
Impact Tolerance
Important Business Service
Incident Management
Internal Control System
Key Performance Indicator (KPI)
Key Risk Indicator (KRI)
Material Outsourcing
Operational Resilience
Operational Risk
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
Resilience Testing
Risk Appetite
Risk Assessment
Risk Matrix
Risk Register
Service Level Agreement (SLA)
Significant Incident
Stress Testing
System Availability
Third Party Risk
Threat Assessment
Vulnerability
Important Business Service
Mapping Exercise
Material Service Provider
Response and Recovery Plans
Self-Assessment
Scenario Analysis
Service Mapping
Single Point of Failure
Systemic Risk
Testing Programme
Vital Record
Clauses
Purpose and Scope
Governance and Oversight
Risk Assessment
Business Impact Analysis
Control Framework
Incident Management
Business Continuity
Disaster Recovery
Third Party Management
Data Protection
Technology and Cyber Security
Change Management
Training and Awareness
Monitoring and Testing
Reporting Requirements
Regulatory Compliance
Documentation Requirements
Review and Update
Roles and Responsibilities
Communication Protocol
Resource Management
Performance Measurement
Quality Control
Emergency Response
Audit and Assurance
Governance and Oversight
Risk Assessment
Business Impact Analysis
Control Framework
Incident Management
Business Continuity
Disaster Recovery
Third Party Management
Data Protection
Technology and Cyber Security
Change Management
Training and Awareness
Monitoring and Testing
Reporting Requirements
Regulatory Compliance
Documentation Requirements
Review and Update
Roles and Responsibilities
Communication Protocol
Resource Management
Performance Measurement
Quality Control
Emergency Response
Audit and Assurance
Relevant Industries
Financial Services
Banking
Insurance
Investment Management
Pension Funds
Healthcare
Technology
Telecommunications
Energy
Transportation
Critical Infrastructure
Government Services
Professional Services
Manufacturing
Retail
Relevant Teams
Operations
Risk Management
Information Security
Compliance
Internal Audit
IT
Business Continuity
Legal
Human Resources
Project Management Office
Quality Assurance
Customer Service
Procurement
Finance
Strategy
Relevant Roles
Chief Executive Officer
Chief Operating Officer
Chief Risk Officer
Chief Information Security Officer
Chief Technology Officer
Head of Compliance
Risk Manager
Business Continuity Manager
Operations Director
IT Security Manager
Audit Manager
Compliance Officer
Operations Manager
Project Manager
Service Delivery Manager
Quality Assurance Manager
Information Security Analyst
Risk Analyst
Business Analyst
Find the exact document you need
Operational Resilience Policy
A Danish law-compliant Operational Resilience Policy framework addressing critical business continuity, risk management, and regulatory requirements under Danish and EU regulations.
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