The Operational Resilience Policy serves as a crucial governance document for organizations operating in India, establishing comprehensive frameworks for maintaining operational continuity and resilience in face of disruptions. This policy has become increasingly important due to growing technological dependencies, regulatory requirements, and the need to maintain service continuity in an interconnected business environment. The document addresses requirements set forth by Indian regulators, particularly the RBI's guidelines on risk management and business continuity, while incorporating international best practices. It provides detailed procedures for risk assessment, incident management, and recovery strategies, making it essential for organizations seeking to build robust operational resilience frameworks. The policy is particularly relevant in the context of India's evolving digital landscape and regulatory environment, where organizations must demonstrate strong operational resilience capabilities to maintain regulatory compliance and stakeholder confidence.
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1. Purpose and Scope: Defines the objective of the policy and its applicability across the organization
2. Governance Framework: Outlines the governance structure, roles, and responsibilities for operational resilience
3. Definitions and Terms: Defines key terms used throughout the policy including technical and regulatory terminology
4. Risk Assessment and Management: Details the approach to identifying, assessing, and managing operational risks
5. Important Business Services: Identifies and classifies critical business services and their impact tolerances
6. Operational Resilience Framework: Core framework including principles, methodologies, and approaches for ensuring operational resilience
7. Business Continuity Management: Procedures for ensuring business continuity during disruptions
8. IT and Cyber Resilience: Specific measures for IT systems and cybersecurity resilience
9. Third-Party Risk Management: Guidelines for managing operational resilience in relation to third-party services
10. Incident Management and Response: Procedures for handling and responding to operational incidents
11. Testing and Exercises: Requirements for regular testing of resilience measures
12. Reporting and Communication: Protocols for internal and external communication during incidents
13. Review and Update: Process for regular review and updating of the policy
1. Data Protection and Privacy: Additional section for organizations handling sensitive personal data or subject to specific privacy regulations
2. Cloud Services Resilience: For organizations utilizing cloud services extensively
3. Remote Working Resilience: For organizations with significant remote working arrangements
4. Financial Market Infrastructure: For financial institutions participating in critical financial market infrastructure
5. Cross-Border Operations: For organizations with international operations requiring specific resilience measures
1. Impact Tolerance Metrics: Detailed metrics and thresholds for various business services
2. Risk Assessment Templates: Standard templates for conducting risk assessments
3. Incident Response Playbooks: Detailed step-by-step procedures for different types of incidents
4. Testing Schedule and Methodology: Annual schedule and procedures for resilience testing
5. Communication Templates: Standard templates for internal and external communication during incidents
6. Key Vendor List: List of critical third-party service providers and their resilience requirements
7. Recovery Time Objectives: Detailed RTO specifications for different services and systems
8. Compliance Checklist: Checklist ensuring alignment with regulatory requirements
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