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1. Parties: Identification of the service provider and the client, including full legal names, ABNs, and registered addresses
2. Background: Context of the agreement, including the client's need for maintenance services and the provider's qualifications and capabilities
3. Definitions: Detailed definitions of key terms used throughout the contract
4. Scope of Services: Detailed description of maintenance and repair services to be provided, including regular maintenance tasks and repair procedures
5. Term and Renewal: Duration of the contract and conditions for renewal or extension
6. Service Provider's Obligations: Comprehensive list of the maintenance provider's responsibilities, including quality standards, response times, and reporting requirements
7. Client's Obligations: Client's responsibilities including access provision, information sharing, and cooperation requirements
8. Work Health and Safety: Safety requirements, compliance with regulations, and specific safety procedures
9. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures
10. Performance Standards: Specific service levels, quality standards, and performance metrics
11. Warranties: Warranties regarding workmanship, parts, and compliance with regulations
12. Insurance and Liability: Insurance requirements and allocation of liability between parties
13. Termination: Conditions and procedures for contract termination, including notice periods
14. Dispute Resolution: Process for handling disputes between parties
15. General Provisions: Standard legal clauses including governing law, notices, and assignment
1. Emergency Services: Include when 24/7 emergency response services are part of the maintenance agreement
2. Spare Parts Management: Include when the contract involves management of spare parts inventory
3. Subcontracting: Include when the service provider may need to engage subcontractors
4. Equipment Loan: Include when temporary equipment may be provided during repairs
5. Training and Documentation: Include when the provider must provide training to client's staff or maintain documentation
6. Environmental Management: Include for services involving hazardous materials or significant environmental impact
7. Security Requirements: Include when work involves access to secure or sensitive areas
8. Intellectual Property: Include when maintenance involves software, technical documentation, or proprietary systems
1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance and repair services
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and charges
3. Schedule 3 - Service Levels: Specific performance metrics, response times, and service standards
4. Schedule 4 - Equipment and Assets: List of equipment and assets covered under the maintenance contract
5. Schedule 5 - Maintenance Schedule: Timing and frequency of routine maintenance tasks
6. Schedule 6 - Key Personnel: Details of key staff members responsible for service delivery
7. Appendix A - Site Access Procedures: Procedures and requirements for accessing maintenance sites
8. Appendix B - Reporting Templates: Standard forms and templates for maintenance reports and documentation
Applicable Laws
Approved Subcontractor
Australian Consumer Law
Authorised Representative
Business Day
Commencement Date
Completion
Confidential Information
Contract Price
Defect
Emergency Maintenance
Equipment
Facility
Force Majeure Event
GST
Intellectual Property Rights
Key Personnel
Maintenance Log
Maintenance Schedule
Maintenance Services
Major Repair
Minor Repair
Notice
Operating Hours
Parts
Planned Maintenance
Premises
Preventive Maintenance
Quality Standards
Reactive Maintenance
Regular Maintenance
Response Time
Safety Requirements
Schedule of Rates
Service Level Agreement
Service Provider
Service Standards
Site
Spare Parts
Special Tools
Specifications
Term
Third Party Warranty
Unplanned Maintenance
Warranty Period
Work Health and Safety Requirements
Work Order
Works
Term and Renewal
Fees and Payment
Service Standards
Performance Requirements
Response Times
Work Health and Safety
Insurance
Liability and Indemnity
Warranties
Quality Assurance
Reporting Requirements
Access Rights
Personnel Requirements
Subcontracting
Equipment and Materials
Maintenance Schedule
Emergency Services
Documentation
Intellectual Property
Confidentiality
Data Protection
Force Majeure
Termination
Dispute Resolution
Assignment
Variation
Notices
Governing Law
GST
Entire Agreement
Compliance with Laws
Environmental Protection
Security Requirements
Risk Allocation
Change Management
Service Level Agreement
Inspection Rights
Record Keeping
Parts and Materials
Training Requirements
Commercial Property
Industrial Manufacturing
Healthcare
Education
Retail
Hospitality
Mining
Transportation
Public Infrastructure
Telecommunications
Data Centers
Residential Property Management
Utilities
Agriculture
Operations
Facilities Management
Procurement
Legal
Risk and Compliance
Property Management
Asset Management
Technical Services
Engineering
Maintenance
Quality Assurance
Health and Safety
Contract Administration
Project Management
Facility Manager
Operations Director
Maintenance Supervisor
Property Manager
Contract Administrator
Technical Services Manager
Asset Manager
Procurement Manager
Risk Manager
Compliance Officer
Operations Manager
Building Services Manager
Chief Operating Officer
Project Manager
Engineering Manager
Maintenance Technician
Quality Assurance Manager
Health and Safety Officer
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