1. Tax and GST: Detailed tax provisions when services are subject to GST or have specific tax implications

2. Audit Rights: Rights to audit service delivery and pricing, particularly important for regulated entities

3. Business Continuity: Business continuity and disaster recovery requirements for critical services

4. Change Control: Process for managing changes to services or service levels

5. Anti-Bribery and Corruption: Compliance requirements for international service arrangements

6. Force Majeure: Provisions for handling unforeseen events affecting service delivery

7. Transition Services: Provisions for transition of services at commencement or termination

8. Insurance: Specific insurance requirements beyond standard coverage

9. Regulatory Compliance: Additional compliance requirements for regulated industries

1. Schedule 1 - Services Description: Detailed description of each service, including specifications and deliverables

2. Schedule 2 - Service Levels and KPIs: Detailed service levels, performance metrics, and measurement methodology

3. Schedule 3 - Fees and Pricing: Detailed fee structure, rates, and transfer pricing methodology

4. Schedule 4 - Governance Framework: Detailed governance structure, roles, and responsibilities

5. Schedule 5 - Reports and Documentation: List and templates of required reports and documentation

6. Schedule 6 - Key Personnel: Details of key personnel and their roles in service delivery

7. Appendix A - Service Level Credits: Calculation methodology for service level credits or penalties

8. Appendix B - Rate Card: Detailed pricing for additional or out-of-scope services

9. Appendix C - Transfer Pricing Documentation: Supporting documentation for transfer pricing compliance