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1. Parties: Identification of the group companies entering into the agreement, including full legal names, registration details, and addresses
2. Background: Context of the agreement, relationship between the parties, and general purpose of the service arrangement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including service levels and performance standards
5. Service Provider's Obligations: Key responsibilities and commitments of the service provider
6. Service Recipient's Obligations: Key responsibilities and commitments of the service recipient
7. Fees and Payment Terms: Service fees, payment schedule, invoicing procedures, and payment methods
8. Term and Termination: Duration of the agreement, renewal terms, and termination provisions
9. Intellectual Property Rights: Ownership and usage rights of IP created or used in providing the services
10. Confidentiality: Protection of confidential information exchanged between the parties
11. Liability and Indemnification: Allocation of risks and responsibilities between the parties
12. Force Majeure: Provisions for handling events beyond parties' reasonable control
13. Governing Law and Jurisdiction: Specification of Swiss law as governing law and jurisdiction for dispute resolution
14. General Provisions: Standard contractual provisions including severability, entire agreement, and amendments
1. Data Protection: Required when personal data processing is involved in the service provision
2. Compliance with Group Policies: Include when specific group-wide policies need to be referenced and followed
3. Service Levels: Detailed service level requirements when specific performance metrics need to be maintained
4. Staff and Personnel: Include when services involve dedicated personnel or secondment arrangements
5. Insurance: Required when specific insurance coverage needs to be maintained
6. Business Continuity: Include for critical services requiring disaster recovery and business continuity planning
7. Audit Rights: Include when regular auditing of services or compliance is required
8. Transfer Pricing Compliance: Required when services have significant transfer pricing implications
1. Schedule 1 - Service Description: Detailed description of each service to be provided, including specifications and deliverables
2. Schedule 2 - Service Levels: Detailed service level agreements, KPIs, and performance measurement criteria
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, calculation methodologies, and cost allocation
4. Schedule 4 - Contact Details: Key contact persons and escalation matrix for both parties
5. Schedule 5 - Technical Requirements: Technical specifications, systems access, and infrastructure requirements
6. Appendix A - Group Policies: Relevant group policies applicable to the service provision
7. Appendix B - Data Processing Terms: Specific terms for handling personal data if applicable
8. Appendix C - Transfer Pricing Documentation: Documentation supporting the arm's length nature of the service fees
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Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your data is private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
