Legal Chatbots and Client Engagement

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Legal Chatbots and Client Engagement

Legal Chatbots, unlike human legal professionals, can provide 24/7 support to clients. Chatbots can raise client satisfaction and help clients feel connected to their lawyers.[19] Legal chatbots can handle routine client inquiries, and automate a number of client-facing interactions, freeing up lawyers and paralegals from the burden of administrative work.[20]

"It's ironic that the use of a chatbot can make clients feel "connected" to their legal advisers. This is a great area of potential for lawyers to leverage AI to help support their clients whilst not being on call 24/7. The use of chatbots should help lawyers switch off and potentially could lead to a better work-life balance."

Natalie Salunke, General Counsel, UK

Alex Denne

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Advisor

Alex Denne, Head of Growth (Open Source Law) at Genie AI, is a legal tech leader and serial founder with over a decade of experience driving innovation and making legal services more accessible. Since joining in 2021, he has scaled the platform from 200 to over 120,000 users, combining deep contract law expertise with a data-driven, open-source approach. He is passionate about democratizing legal knowledge through AI, backed by strong academic credentials and experience leading major product and innovation initiatives.

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