1. Third-Party Service Providers: Include when subcontractors or third-party services are involved in service delivery

2. Hardware and Software Requirements: Include when specific client infrastructure is required for service delivery

3. Training and Support: Include when user training or specialized support services are part of the agreement

4. Intellectual Property Rights: Include when custom development or specific IP arrangements are involved

5. Exit Management: Include for complex services requiring detailed transition arrangements

6. Compliance with Industry Standards: Include when specific industry certifications or standards must be maintained

7. Environmental Requirements: Include when services must meet specific environmental or sustainability standards

1. Schedule 1 - Service Definitions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methods for each service level

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Service Credit Calculations: Formula and examples for calculating service credits

5. Schedule 5 - Technical Requirements: Detailed technical specifications and requirements

6. Schedule 6 - Security Procedures: Detailed security protocols and compliance requirements

7. Schedule 7 - Escalation Procedures: Contact details and procedures for issue escalation

8. Appendix A - Report Templates: Standard formats for service level reports and performance monitoring

9. Appendix B - Change Request Forms: Standard forms and procedures for requesting service changes