1. Disaster Recovery: Detailed procedures for service continuity in case of disasters, recommended for critical services

2. Security Requirements: Specific security protocols and compliance requirements, essential for services handling sensitive data

3. Intellectual Property Rights: Detailed IP provisions when services involve creation or use of intellectual property

4. Change Management: Procedures for implementing service or requirement changes, useful for long-term or complex services

5. Training and Support: Details of training and support services, relevant when customer staff need specific training

6. Subcontractor Management: Rules and procedures for engaging subcontractors, important when subcontracting is anticipated

7. Insurance Requirements: Specific insurance coverage requirements, necessary for high-risk services

8. Transition Services: Procedures for service transition at start and end of contract, important for complex service arrangements

1. Schedule A - Service Specifications: Detailed technical specifications of services, including methodologies and standards

2. Schedule B - Service Level Metrics: Comprehensive list of SLA metrics, measurement methods, and targets

3. Schedule C - Fee Schedule: Detailed breakdown of fees, pricing models, and payment calculations

4. Schedule D - Escalation Matrix: Contact details and procedures for different levels of issue escalation

5. Schedule E - Report Templates: Standard formats for performance reports and service level monitoring

6. Appendix 1 - Technical Requirements: Specific technical requirements and configurations needed for service delivery

7. Appendix 2 - Security Protocols: Detailed security procedures and compliance requirements

8. Appendix 3 - Business Continuity Plan: Specific procedures for maintaining service during disruptions