A Letter Of Complaint For Delay In Delivery Of Books is a formal document used when a supplier has failed to deliver books within the agreed timeframe in South Africa. This document is typically employed after informal resolution attempts have failed and serves as a precursor to potential legal action. It should be used when there is a significant delay beyond the promised delivery date and previous communications have not resolved the issue. The letter must comply with South African consumer protection legislation, particularly the Consumer Protection Act 68 of 2008, which provides specific remedies for delivery delays. The document includes order details, timeline of delays, previous communication attempts, and specific demands for resolution. It's particularly relevant in cases involving online book purchases, bulk educational orders, or corporate procurement where delivery delays cause significant inconvenience or financial impact.

1. Sender and Recipient Details: Full contact information including name, address, and reference numbers for both parties

2. Order Details: Specific details of the book order including order number, date, titles, quantities, and agreed delivery date

3. Timeline of Events: Chronological listing of relevant events, including order placement, promised delivery date, follow-up communications

4. Nature of Complaint: Clear statement of the specific issue (delayed delivery) and how it has affected the sender

5. Previous Communication: Summary of any previous attempts to resolve the issue

6. Legal Basis: Reference to relevant consumer protection laws and contractual obligations

7. Specific Demand: Clear statement of what remedy is being sought (delivery date, compensation, refund, etc.)

8. Response Timeline: Reasonable deadline for response and proposed action