The Electricity Meter Faulty Complaint Letter is a crucial document for South African consumers experiencing issues with their electricity metering systems. It serves as a formal communication tool between consumers and electricity service providers, structured in accordance with South African consumer protection legislation and municipal regulations. This document should be used when consumers notice irregularities in their meter readings, suspect meter malfunctions, or experience billing discrepancies related to meter faults. The letter template incorporates essential elements required by South African law, including account details, fault description, evidence documentation, and specific resolution requests. It's designed to initiate official complaint procedures while maintaining a clear record of communication for potential escalation to NERSA or the Consumer Protection Commission if necessary.

1. Sender's Details: Full name, account number, property address, and contact information of the complainant

2. Recipient's Details: Name and address of the electricity provider/municipality, including relevant department

3. Reference Information: Date, account number, meter number, and any previous correspondence reference numbers

4. Subject Line: Clear indication that this is a formal complaint about a faulty electricity meter

5. Problem Description: Detailed explanation of the meter fault, when it was first noticed, and its impact on billing

6. Evidence Section: Description of supporting evidence, such as unusual meter readings, photos, or independent assessments

7. Previous Communications: Summary of any previous attempts to resolve the issue

8. Request for Resolution: Clear statement of the desired outcome (e.g., meter replacement, billing adjustment)

9. Closing: Professional closing with expected timeframe for response and contact details