The Letter To Complain About Faulty Goods is a crucial document used in South African consumer protection contexts when a purchased item proves to be defective or not fit for its intended purpose. This document is specifically designed to align with South African consumer protection legislation, particularly the Consumer Protection Act 68 of 2008, which provides strong consumer rights regarding product quality and implied warranties. The letter should be used when informal attempts to resolve issues have been unsuccessful, serving as a formal written record of the complaint and the consumer's attempt to seek remedy. It includes essential details about the purchase, describes the fault in detail, cites relevant consumer rights, and clearly states the desired resolution. This formal approach often proves more effective than verbal complaints and creates a paper trail that could be valuable if legal action becomes necessary.

1. Sender and Recipient Details: Full contact information including name, address, and contact details of both the complainant and the business

2. Purchase Details: Information about when and where the item was purchased, including receipt number, purchase date, and price

3. Product Description: Clear description of the product including make, model, serial number, and any other identifying details

4. Fault Description: Detailed explanation of what is wrong with the product, when the fault was discovered, and how it affects the product's functionality

5. Legal Rights Reference: Reference to relevant consumer rights under the Consumer Protection Act and other applicable legislation

6. Remedy Request: Clear statement of what remedy is being sought (repair, replacement, or refund) and deadline for response