The Adjustment Letter For Poor Service is a critical business communication tool used in South Africa when a service provider needs to formally acknowledge and address service delivery failures. This document is typically issued when there has been a significant deviation from promised service standards or when customer complaints need to be formally addressed. It must comply with South African consumer protection legislation, particularly the Consumer Protection Act 68 of 2008, which establishes consumers' rights to quality service and appropriate remedies. The letter serves multiple purposes: it demonstrates the service provider's commitment to customer satisfaction, provides a clear record of the agreed adjustment or compensation, and helps protect both parties legally. Common scenarios requiring this document include service interruptions, quality issues, missed deadlines, or failure to meet agreed service levels. The document should be drafted with consideration of potential legal implications while maintaining a customer-centric approach.

1. Letter Header: Company letterhead, date, reference number, and recipient's contact details

2. Subject Line: Clear identification of the letter's purpose (e.g., 'Service Adjustment Notice - [Service Reference]')

3. Service Identification: Details of the specific service(s) in question, including relevant account numbers, dates, and service descriptions

4. Issue Acknowledgment: Clear acknowledgment of the service failure or deficiency, with specific details of what went wrong

5. Impact Assessment: Description of how the poor service affected the customer

6. Proposed Adjustment: Details of the compensation, refund, or adjustment being offered

7. Implementation Details: How and when the adjustment will be applied

8. Closing: Apology, commitment to future service quality, and contact information for follow-up questions