A Letter of Complaint TV Programme is a formal document used when viewers need to raise concerns about television content broadcast in South Africa. This document type is essential when informal channels of communication have not resolved the issue or when the nature of the complaint requires official documentation. It must comply with South African broadcasting regulations and can be directed to either the broadcaster directly or escalated to regulatory bodies such as BCCSA or ICASA. The letter typically includes specific details about the programme, time of broadcast, nature of the complaint, and desired resolution. It serves as a formal record and may be used in subsequent regulatory proceedings or investigations. The document should reference relevant sections of South African broadcasting laws and regulations where applicable, particularly the Broadcasting Act 4 of 1999 and the ICASA Act.
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1. Sender's Details: Full name, address, contact information, and viewer/subscriber reference number if applicable
2. Recipient Details: Name of broadcasting company, relevant department, address, and any specific reference numbers
3. Programme Details: Name of programme, date and time of broadcast, channel name/number
4. Nature of Complaint: Clear and concise description of the specific issue or concern
5. Impact or Consequences: Explanation of why the content was problematic and its effect
6. Previous Contact: Details of any previous attempts to resolve the issue
7. Desired Resolution: Clear statement of what action you want the broadcaster to take
8. Closing: Professional closing with timeline for expected response and signature
1. Legal Framework Reference: Include when citing specific broadcasting regulations or laws that were violated
2. Witness Information: Include when others witnessed the problematic content and are willing to corroborate
3. Social Media Impact: Include when the programme content has caused social media reactions or wider public concern
4. Alternative Dispute Resolution: Include when suggesting mediation or other resolution methods
5. Escalation Notice: Include when planning to escalate to BCCSA or ICASA if not resolved satisfactorily
1. Screenshots/Recordings: Any available visual evidence of the problematic content
2. Previous Correspondence: Copies of any previous emails, letters, or communication regarding the issue
3. Social Media Evidence: Screenshots of social media posts or public reactions if relevant
4. Expert Opinion: Any professional or expert assessment of the content's impact or inappropriateness
5. Relevant Policies: Copies of broadcaster's own policies or guidelines that were breached
Relevant legal definitions
Programme
Broadcast
Channel
Watershed Period
Broadcasting Service
Content Classification
Offensive Content
Watershed Hours
Broadcasting Code
Programme Schedule
Broadcast Time
Age Restriction
Content Warning
Editorial Content
Advertisement
Programming Content
Broadcasting Standards
Viewer Discretion
Regulatory Authority
Broadcasting License
Complaint Reference Number
Broadcast Platform
Viewing Time
Classification Guidelines
Content Category
Broadcast
Channel
Watershed Period
Broadcasting Service
Content Classification
Offensive Content
Watershed Hours
Broadcasting Code
Programme Schedule
Broadcast Time
Age Restriction
Content Warning
Editorial Content
Advertisement
Programming Content
Broadcasting Standards
Viewer Discretion
Regulatory Authority
Broadcasting License
Complaint Reference Number
Broadcast Platform
Viewing Time
Classification Guidelines
Content Category
Clauses
Relevant Industries
Media and Broadcasting
Entertainment
Telecommunications
Regulatory Compliance
Consumer Protection
Public Relations
Legal Services
Content Production
Relevant Teams
Legal
Compliance
Content Management
Public Relations
Customer Service
Regulatory Affairs
Quality Assurance
Viewer Relations
Corporate Communications
Broadcasting Standards
Relevant Roles
Content Compliance Officer
Broadcasting Standards Manager
Legal Counsel
Public Relations Manager
Customer Service Representative
Content Director
Programme Manager
Regulatory Affairs Specialist
Viewer Relations Manager
Broadcasting Rights Manager
Media Policy Officer
Quality Assurance Specialist
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