The Damaged Product Complaint Letter is a crucial document used in South African consumer protection contexts when a customer receives a product that is damaged or defective. It serves as the primary formal communication method for addressing product issues and seeking resolution under the Consumer Protection Act 68 of 2008. This document should be used when informal communication channels have not resulted in satisfactory resolution, or when the consumer wishes to formally document their complaint from the outset. The letter typically includes detailed information about the purchase, specific description of the damage, impact on the consumer, and requested remedy. It's particularly important in South Africa where consumer protection laws provide specific rights regarding product quality and the right to return damaged goods. The document helps establish a paper trail for potential legal proceedings and demonstrates the consumer's attempt to resolve the issue professionally.

1. Sender's Details: Full name, address, contact information, and customer reference number if applicable

2. Recipient's Details: Company name, department, address, and any relevant reference numbers

3. Subject Line: Clear indication that this is a formal complaint about a damaged product

4. Purchase Information: Details of when and where the product was purchased, including order/invoice numbers

5. Product Details: Specific description of the product including model number, serial number, and other identifying information

6. Damage Description: Detailed explanation of the damage discovered and when it was noticed

7. Impact Statement: Description of how the damage has affected you and any resulting inconvenience or losses

8. Previous Contact: Summary of any previous attempts to resolve the issue

9. Resolution Request: Clear statement of what remedy you are seeking (replacement, refund, repair)

10. Closing: Professional closing with timeline for expected response and your signature