The Complaint Letter For Faulty Car is a crucial document used in South African consumer protection contexts when a purchased vehicle exhibits defects or fails to meet expected quality standards. This document type is specifically designed to align with South African consumer protection legislation, particularly the Consumer Protection Act 68 of 2008, which provides strong consumer rights regarding defective goods. The letter should be used when informal attempts to resolve vehicle issues have been unsuccessful and a formal written complaint is necessary. It typically includes detailed information about the vehicle, specific faults, chronology of issues, impact on the consumer, and desired resolution. This document serves as both a formal notification to the seller/manufacturer and potential evidence in future legal proceedings, making it an essential step in the consumer dispute resolution process.

1. Sender's Details: Full name, address, contact information, and any relevant customer reference numbers

2. Recipient's Details: Dealership/seller's name, address, and the name/title of the person being addressed

3. Vehicle Information: Details of the vehicle including make, model, year, VIN number, and date of purchase

4. Description of Faults: Detailed explanation of all problems experienced with the vehicle, including when they first appeared

5. Impact Statement: Explanation of how these faults have affected you, including any financial losses or inconvenience

6. Legal Basis: Reference to relevant consumer protection laws and warranty rights

7. Previous Actions Taken: Summary of attempts already made to resolve the issue

8. Specific Demand: Clear statement of what resolution you are seeking (repair, replacement, or refund)

9. Deadline for Response: Reasonable timeframe within which you expect a response