The Food Complaint Letter is an essential document used when consumers need to formally address issues with food products or services in South Africa. This document type is particularly relevant when there are concerns about food quality, safety, or compliance with health regulations. The letter should be used when informal attempts to resolve the issue have been unsuccessful or when the severity of the problem requires immediate formal attention. A Food Complaint Letter typically includes detailed information about the product, circumstances of purchase, nature of the complaint, and any resulting impacts, while adhering to South African consumer protection laws and food safety regulations. This document serves as an important first step in the formal complaint resolution process and may be necessary for further legal action if required. It's essential for documenting the issue and establishing a clear record of communication between the consumer and the food provider or manufacturer.

1. Sender's Details: Full name, address, contact information, and any relevant customer reference numbers

2. Recipient's Details: Company name, department (if known), address, and any relevant store/branch information

3. Date: Date when the letter is written

4. Subject Line: Clear indication that this is a food complaint, including product name and purchase reference

5. Product Details: Specific information about the food product including name, brand, package size, batch number, expiry date, and date of purchase

6. Issue Description: Detailed description of the problem with the food product, including when it was discovered

7. Impact Statement: Description of how this issue has affected you or others

8. Previous Contact: Details of any previous attempts to resolve the issue

9. Requested Resolution: Clear statement of what outcome you are seeking

10. Closing: Professional closing statement with timeline for expected response