The Dissatisfied Customer Letter is a crucial document used when formal communication is needed to address consumer complaints in South Africa. It serves as an official record of the complaint and follows the guidelines established by the Consumer Protection Act 68 of 2008 and related legislation. This document is typically used after initial informal attempts to resolve an issue have failed, but before escalating to legal proceedings. It should clearly state the nature of the complaint, document previous communication attempts, specify desired outcomes, and reference relevant consumer rights under South African law. The letter can be used across various industries and should maintain a professional tone while clearly presenting the facts and desired resolution.

1. Sender's Details: Full name, address, contact information, and any relevant account or reference numbers

2. Recipient's Details: Company name, department, address, and if possible, specific contact person

3. Subject Line: Clear identification of the purpose (e.g., 'Formal Complaint Regarding [Product/Service]')

4. Introduction: Brief statement identifying yourself and your relationship with the company

5. Problem Description: Clear, factual description of the issue, including relevant dates, product details, and specific incidents

6. Impact Statement: Explanation of how the issue has affected you

7. Previous Contact: Summary of any previous attempts to resolve the issue

8. Desired Resolution: Clear statement of what outcome you are seeking

9. Closing: Professional closing with timeline for expected response and your contact details